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Careers AT AMERICAN CONSUMER CREDIT COUNSELING

 

ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research, and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.

ACCC is proud to be an equal opportunity employer. 

Open Positions at ACCC 

Quality assurance project supervisor    

Department: Quality Assurance Department

Reports to:  Manager of Quality Assurance 

Position Summary: 

The Quality Assurance Project Supervisor will supervise the Quality Assurance group and will help the organization continually work towards the highest level of quality service.  The major focuses of the position include working with the QA Manager to maintain COA Accreditation, acting as PQI Coordinator, supervising continual improvement projects, completing grant and fair share applications from creditors, and learning the state compliance function to act as support and backup. 

Responsibilities:

  1. Project Liaison: Work with QA Manager and members of management to facilitate continual improvement projects and follow escalated issues to completion.
  2. COA Accreditation/PQI Coordinator: Assist with the process of obtaining and maintaining COA accreditation and serve in the critical role of PQI Coordinator.
  3. Supervise Staff: Oversee the QA Lead and the daily activities of approximately 4-5 QA department employees and prioritize workload for the department.
  4. Creditor Reporting: Assist QA Manager with gathering, analyzing, and entering creditor data for reporting in fair share and grant applications.
  5. Industry Reporting: Responsible for collection of reporting data/statistics for trade associations as required.
  6. Compliance Backup: Learn the functions of the Compliance Department and serve as a backup to the Compliance Officer.
  7. Escalations: Liaise with management and oversee all Quality Assurance issues and escalations to completion. Report outcomes to management and take any necessary follow-up action with departments.
  8. Training: Responsible for providing training and oversight to the QA Lead and staff. Assist in creation and delivery of Quality Awareness Training to employees; facilitate internal cross-training within the department.
  9. Payroll and Attendance: Process payroll on a weekly basis; process and approve PTO & Vacation requests
  10. Other duties as assigned

Position Qualifications:

  1. Education: Bachelor’s Degree or equivalent work experience required
  2. Experience: 3-5 years of experience related to credit counseling industry, quality assurance, and/or customer service
  3. Specialized Knowledge, Licenses, Certifications, etc: Knowledge of COA accreditation highly preferred
  4. Supervisory Responsibility: Supervisory experience highly desirable
  5. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017

Credit Counselor       

Department:  Counseling Department

Reports to: Counseling Supervisor/Manager 

Position Summary: 

The Credit Counselor counsels financially distressed clients to develop individually-tailored financial plans utilizing budgeting, sound debt management strategies, and financial education. 

Responsibilities:

  1. Handles incoming phone calls from consumers looking for financial education
  2. Counsels potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues.
  3. As appropriate, counsels prospective clients on and prepares budgets, provides financial education tools and referrals, and administers ACCC enrollment process.
  4. Processes consumer credit client applications for ACCC enrollment and appropriate debt consolidation applications, including entering client information and budgets into Affiliate databases.
  5. Follows up on prospective clients.
  6. Enrolls new consumer credit client in appropriate debt consolidation vehicle.
  7. Responsible for verifying client-provided information utilizing databases and other information sources.
  8. Other duties as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience in customer service; at least six months in a phone-based environment
  3. Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
  4. Supervisory Responsibility, if any: n/a
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

Compliance Officer

Department:  Quality Assurance Department

Reports to: Manager of Quality Assurance 

Position Summary: 

The Compliance Officer is responsible for ensuring the organization complies with state, corporate and licensing regulations in the credit counseling industry. 

Responsibilities:

  1. Maintain and update all state licenses, corporate registrations, and charitable registrations, as applicable
  2. Prepare and submit periodic reporting regarding ACCC’s business practices as requested
  3. Ensure any new licensing requirements are met in a timely manner
  4. Monitor the legal environment in all states as it applies to non-profits and our core businesses, including credit counseling, housing, and bankruptcy.
  5. Communicate with all states regarding licensing updates and revisions on an ongoing basis
  6. Proactively communicate federal and state requirements, required process changes, and audit activity to ACCC management (QA Manager, COO, CEO, other management as applicable)
  7. Lead the implementation of process changes required to comply with federal and state guidelines
  8. Ensure ACCC’s operational compliance with all federal and state requirements, including, but not limited to creating and maintaining DMP contracts, updating the compliance database, and ensuring processes are working properly to maintain compliance.
  9. Lead all offsite/desk state audits; work with the QA Manager to facilitate onsite state audits
  10. Other duties as assigned 

Position Qualifications:

  1. Education: Bachelor’s Degree or equivalent work experience required
  2. Experience: Minimum 3 years of Quality Assurance, Compliance, or Legal experience
  3. Specialized Knowledge, Licenses, Certifications, etc: n/a
  4. Supervisory Responsibility: Supervisory experience required
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (SOPs);  ability to write/update standard operating procedures, routine reports and correspondence; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information; ability to interact in a professional manner in all communications with state or federal government contacts; peers at other agencies; and ACCC Management and Information Technology teams.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

Client Service Representative           

Department: Client Services Department

Reports to: Supervisor/Manager of Client Services 

Position Summary: 

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management.  Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals. 

Responsibilities:

  1. Answers incoming ACD calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  2. Resolve client issues via a Daily Issues Report within ACCC guidelines.
  3. Follow ACCC’s policies for “resolving client issues” and “processing follow up dates”.
  4. Contact creditors that have not responded or accepted ACCC’s proposals.
  5. Contact clients that have missing documentation, add accounts or reinstates.
  6. Follow ACCC’s procedures for “Activity Codes”.
  7. Process payments over the phone.
  8. Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  9. Other duties, as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
  3. Specialized Knowledge, Licenses, Certifications, etc:
  4. Supervisory Responsibility: n/a
  5. Basic knowledge of excel
  6. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

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Corporate Culture

ACCC has a culture that cares about its employees and proudly maintains people-centered values: integrity, quality, customer service, innovation, and teamwork. Guided by these values, we are committed to developing an atmosphere that respects each employee as an individual.

To that end, we believe that a diverse workforce enables us to:

  • apply our collective talents to achieve shared objectives;
  • deliver the greatest value to our customers; and
  • it allows us to fulfill our mission.

ACCC's employees are a diversified, talented work force who uses a team approach to their work. Our employees work together and support each other in an enthusiastic and energetic work environment.

BENEFITS

ACCC offers a full range of competitive benefits for all full time employees, including:

  • Excellent coverage for medical, dental and vision insurance
  • Short Term and Long Term Disability insurance
  • Life insurance and Accidental Death & Dismemberment insurance
  • 401K with a company match
  • Generous vacation time and paid time off
  • Paid holidays
  • Wellness Programs
  • Perks and employee discounts through various programs
  • Casual Fridays
  • And more!

 

To receive up-to-date job postings for ACCC, like our Facebook page.

American Consumer Credit Counseling (ACCC) provides nonprofit credit counseling, financial education, debt relief consolidation and debt reduction services for consumers nationwide. We offer free credit counseling to help individuals and families learn how to pay down credit card debt and how to eliminate debt altogether. As an alternative to expensive unsecured debt consolidation programs for settling credit card debt, our debt management programs help consumers pay off debts and manage credit card debt more quickly by consolidating payments. We also offer debt negotiation services to help reduce finance charges and interest rates. And our financial education services show consumer how to manage money more effectively and how to get rid of credit card debt more quickly – usually in five years or less.

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