Leadership
Steven R. Trumble
President and Chief Executive Officer
Steven R. Trumble is the President and Chief Executive Officer of American Consumer Credit Counseling (ACCC).
As President and Chief Executive Officer, Mr. Trumble provides ACCC's strategic direction including the development and implementation of plans, policies, and objectives. Mr. Trumble also budgets for ACCC's growth and operation, while ensuring that the highest standards of consumer education and credit counseling are achieved.
Mr. Trumble's vision began more than 20 years ago in a small location in downtown Waltham where he counseled individuals on a one on one basis. Mr. Trumble counseled individuals on their personal financial difficulties and assisted them in finding the best plan of action for getting out of debt. His perseverance and desire to help people regain control of their lives led ACCC to help thousands of consumers across the U.S. today. Mr. Trumble believes that everyone deserves a second chance and has contributed much of his time to helping educate consumers about financial management.
Mr. Trumble is dedicated to educating consumers about financial literacy and contributes a great deal of time working with local community organizations and schools.
Mr. Trumble serves as a Trustee of the Association of Independent Consumer Credit Counseling Agencies (AICCCA).
Karen Niro
Chief Operating Officer
As Chief Operating Officer, Ms. Niro oversees all operational functions at American Consumer Credit Counseling (ACCC). Ms. Niro is responsible for the management of the day to day operations of the organization including information technology, finance, disbursements and client services. In this role, Ms. Niro collaborates with the President & CEO to develop corporate and operational strategies, and is charged with facilitating these efforts across the organization. Through a respectful, constructive and energetic style, guided by the objectives of ACCC, Ms. Niro provides the leadership, management and vision necessary to ensure that the organization has the proper operational controls, administrative and reporting procedures, and people/systems in place to effectively grow the organization while ensuring financial strength and operating efficiency. Central to this role is building positive and lasting relationships between ACCC and its clients.
Prior to joining ACCC, Ms. Niro was employed in the financial services field for more than 20 years. Ms. Niro built a solid record of achievement and advancement within the Information Technology, Operations and Sales divisions. Ms. Niro brings talent for proactively identifying and resolving problems, controlling costs, automating operational tasks, maximizing productivity and delivering significant profit increases.
Donna Conley
Vice President & Disbursements Manager
Donna Conley is the Vice President and Disbursement Manager and has been with ACCC since 1993. As Vice President, Ms. Conley assists the Chief Executive Officer with the day to day operations and assists with the strategic planning and growth of the organization. Ms. Conley also plays an instrumental role in management development and corporate direction.
As Disbursement Manager, Ms. Conley is responsible for making sure all funds are received and disbursed appropriately and that payments are made to creditors in a timely manner. She has also been highly involved in improving and updating the process of disbursing client funds multiple times per month, as well as coordinating any reporting improvements to better meet accuracy standards.
Ms. Conley holds a Credit Counseling Certification through the Association for Financial Counseling and Planning Education and the National Institute for Financial Education. For more than fifteen years, Ms. Conley has served as Clerk on ACCC's Board of Directors assisting with meetings, documentation, and reporting.
Prior to joining ACCC, Ms. Conley worked for John Hancock Mutual Life Insurance Company as a Sales Analyst for more than eight years. Ms. Conley also has extensive work experience in accounting and tax-related issues.
Allen Amadin
Manager, Counseling Center
Allen Amadin is the Counseling Manager for ACCC. Mr. Amadin has been with ACCC since 2000. Mr. Amadin began as a budget analyst and currently oversees the Counseling Center. His responsibilities include in depth staff training and managing the day to day operations of the Counseling Center. Mr. Amadin's industry certifications Includes: National Institute For Financial Education (NIFE) , Association for Financial Counseling and Planning Education (AFCPE) and The Center for Financial Certifications (CPFC).
Prior to joining ACCC, Mr. Amadin was employed by Winners advertising as a campaign manager. Mr. Amadin was directly involved in the launching of numerous successful direct marketing campaigns aimed at generating public interest for multi-million dollar organizations like Card services international "a leading provider of business point of sales software solutions" and AT&T.
Mr. Amadin is dedicated to providing the "best" credit counseling services and money management skills to clients. His marketing experience with point of sales software affords him a unique understanding of the emotional spending triggers which often lead to years of trying to pay off credit card debt. Mr. Amadin is a major contributor to ACCC's educational program and works to enhance our program offerings essential to becoming debt-free.
Sandra Castellano
Manager, Office
Sandra Castellano is the Office Manager for American Consumer Credit Counseling. Ms Castellano has been with ACCC since 2001. As Office Manager she oversees a wide variety of duties required to maintain the day to day functions of the office. Ms. Castellano is also responsible for supervising office support personnel as well as reception and shipping personnel.
Prior to ACCC, Sandra worked for Digital Broadband. There, she was the Office/ Facilities Manager where she was responsible for the initial set-up of over 700 employees in 4 different states.
Jaclyn Crain
Manager, Human Resources
Jaclyn Crain has been with ACCC since 2010 and serves as ACCC's Manager of Human Resources. Ms. Crain is responsible for all aspects of human resources, including: recruiting, employee relations, benefits, performance evaluation and management, record keeping of all personnel data, maintaining and enforcing policies and procedures, training and providing confidential advice to employees and management for problem-solving in the workplace.
Prior to ACCC, Ms. Crain worked as the Human Resources Generalist for Spaulding Rehabilitation Hospital. There, she was responsible for Employee/Labor Relations, Recruitment & Retention, Training, Event Coordination, and Employee Programs & Perks.
Ms. Crain holds the Professional in Human Resources (PHR) certificate in addition to Bachelor of Science degree in Business from the University of Massachusetts.
Jewell DiDucca
Manager, Training
Jewell DiDucca joined ACCC's management team in 2004. Ms. DiDucca is responsible for creating and implementing training across the organization with a particular focus on continuous quality improvement and the integration of best practices in training that support current techniques and innovations in the credit counseling industry.
Ms. DiDucca is responsible for the development of all internal training guides and programs and spends a good portion of her time committed to improving and enhancing ACCC's training standards. Through an independent 3rd party certification program, Ms. DiDucca works closely to ensure that all of ACCC's credit counselors complete a comprehensive accredited exam and continuing credit counseling education in a multitude of training formats. Ms. DiDucca is certified by the Center for Financial Certifications as a Certified Personal Finance Counselor and Certified Educator
Ms. DiDucca received her degree in Business Management from Babson College and immediately following, joined TAC Worldwide Companies, a leader in the contingent labor industry. During her tenure at TAC, Ms. DiDucca held various roles, including Senior Business Analyst and Development & Training Specialist responsible for delivering a myriad of training programs, including workshops on Customer Service and Total Quality Management.
Michelle Hurley
Manager, Client Services
Michelle Hurley is the Client Services Manager for American Consumer Credit Counseling. Ms. Hurley has been with ACCC since 1999 and started in the Disbursement Department. After a few years she became the Supervisor and worked closely with Donna Conley in handling and processing payment issues for clients.
In 2007 Ms Hurley became the Manager for Client Services. In this capacity, Ms Hurley's responsibilities include the supervision of client service representatives and client account management. She is dedicated to providing clients with superior customer service so that clients can be assured that their accounts are in good hands. Ms. Hurley understands the importance of continuous training so clients will have a positive experience with ACCC. Ms. Hurley is a certified credit counselor through the National Institute for Financial Education and the Association for Financial Counseling and Planning Education.
Prior to working for ACCC, Ms. Hurley worked for the TJ Maxx Corporation as an Office Processor. Some of her responsibilities included processing register bags, balancing the safe, review of credit card receipts, monitoring reports for returns and verification of daily sales. Ms. Hurley earned her bachelor’s degree in Paralegal Studies at Rivier College.
Tracey Macomber
Manager of Quality Assurance, Creditor Relations & Compliance
Tracey Macomber has been with ACCC since 2001 and serves as the Manager of Quality Assurance, Creditor Relations, and Compliance. Ms. Macomber is responsible for overseeing and executing ACCC's "best practices" guidelines and administers industry standards for quality service and fair practice. She is responsible for maintaining ACCC's ISO 9001:2008 certification, including compliance to AICCCA's Code of Practice, which includes best practices specific to the credit counseling industry. She manages all quality assurance related activities to ensure that accreditation standards are met, as well as consumer, industry, and state regulatory requirements. ACCC is licensed in all states that require debt management licensing and maintains charitable registrations and/or corporate registration in a number of states. In addition, she is responsible for maintaining Creditor Relations, Creditor Guidelines and Policies, and Grant and Fair Share applications.
Katie Ross
Manager, Education and Development & Housing Manager
Katie Ross joined ACCC's management team in 2002 and is currently responsible for organizing and implementing high performance development initiatives designed to increase consumer financial awareness. Ms. Ross's main focus is to conceptualize the creative strategic programming for ACCC's client base and national base to ensure a maximum level of educational programs that support and cultivate ACCC's organization. Ms. Ross is certified by the Center for Financial Certifications as a Certified Personal Finance Counselor.
Prior to ACCC, Ms. Ross was employed by Flight Time Corporation, a Boston based company that provides premium air-charter management services and online air-charter booking services to consumers including business and leisure travelers, sports teams and corporations. While at Flight Time, Ms. Ross held the position of Director of Marketing & Development with emphasis on the corporations’ worldwide events and promotions programs.
Kim Sheehan
Manager, Finance
Kim Sheehan joined ACCC’s management team in 2004. Ms. Sheehan is responsible for managing the day to day operations in Finance, which includes fund transfers, accounts payable, accounts receivable, payroll, and 401(k) and statistics. In addition to this, Ms. Sheehan is also responsible for providing financial reporting information to the Chief Executive Officer.
Prior to working at ACCC, Ms. Sheehan was employed by Harte-Hanks, Inc. where she held a variety of roles from Analyst to Education Consultant.
Ms. Sheehan earned her Bachelor of Science in Accounting from the University of Massachusetts-Lowell and holds a Masters Certificate in Java/J2EE Programming from Boston University.
