Welcome to ACCC’s Career Opportunities web page. We look forward to receiving your resume. ACCC is proud to be an equal opportunity employer. Persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, veteran's status, mental or physical disability, genetic information or any other protected class.
ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Newton Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.
Full-time opportunities
Full-time Bankruptcy Counselor
- Hours:
- Monday through Friday, 9am-5pm
- Representative duties:
- Fielding incoming calls
- Providing program information, budget and bankruptcy counseling over the phone
- Following up on online applicants
- Assisting users with technical questions on bankruptcy website
- Requirements: A minimum of one full year of phone-based customer service experience required; Excellent computer and internet skills required; College degree preferred; Credit-related experience preferred; Bi-lingual skills (English/Spanish) are a plus, but are not required.
Full-time Client Services Representative
- Hours: 12pm-8pm Monday through Thursday; 10am-6pm Friday
- Representative duties:
- Respond to client and creditor calls;
- Resolve client issues in a timely and efficient manner;
- Manage outstanding issues until resolved;
- Maintain client confidentiality.
- Requirements:
- College degree preferred
At least one year of phone-based customer service experience required.
Full-time Credit Counselor
- Hours: Several positions and shifts available:
- Monday through Friday 8am-4pm, plus some Saturdays (Saturday hours 10am-6pm)
- Monday through Friday 3pm-11pm, plus some Saturdays (Saturday hours 10am-6pm)
- Representative duties:
- Fielding incoming calls
- Providing program information, budget and credit counseling over the phone
- Following up on online applicants
- Requirements: Related customer service experience required
Full-time Quality Assurance Specialist
- Hours: 9-5 Monday through Thursday; 8-4 Friday
- Representative Duties:
- Phone Monitoring operational departments for Quality Assurance
- Coordination and participation in Internal Auditing Team
- Documentation coordination
- Compiling, tracking and trending data
- Administering Customer Satisfaction Surveys
- Maintain files and quality assurance records
- Collecting and distributing positive feedback from clients
- Assist in creation and delivery of annual Quality Awareness Training to employees
- Special projects as they arise
- Requirements:
- College degree or similar work experience
- Advanced Microsoft Word, Excel and Outlook skills
- Must be able to demonstrate initiative in project-related activities and act independently as needed.
- Must be able to coordinate the work of several projects with varying deadlines and priorities
- Excellent written and oral communication
- Attention to detail is critical
- Ability to work with and coordinate cross-functional teams.
- Solid proofreading skills
ACCC Full-time Benefits Include:
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Excellent Vacation and Paid Time Off
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Health, Dental, and Vision Insurances
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Life, AD&D, STD and LTD Insurances
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Paid 30 minute Lunch Break
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401k with Employer Match
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And more!
To Apply: Email your resume AND cover letter to
hr@consumercredit.com
