Welcome to ACCC’s Career Opportunities web page. We look forward to receiving your resume. ACCC is proud to be an equal opportunity employer. Persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, veteran's status, mental or physical disability, genetic information or any other protected class.
ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.
Bilingual Client Service Representative – Full Time
Hours: Monday-Thursday 9am-5pm; Friday 8am-4pm
As an ACCC Client Service Representative you will:
- Answer incoming ACD calls from clients and creditors relating to ACCC’s services
- Log into Chat on a daily basis in order to answer clients questions (Client Services and Counseling).
- Resolve client issues via a Daily Issues Report within ACCC guidelines.
- Initiate outbound client calls to welcome new clients (15 day).
- Contact clients that have been enrolled in the program for 4 months and follow up on any issues.
- Follow up on outstanding proposals that have not been accepted; Contact clients that have missing documentation.
- Contact creditors relative to clients needs.
- Performs special projects and other duties, as needed.
The successful candidate for this position MUST:
-Demonstrate excellent verbal and written communication skills
-Demonstrate solid time management
-Have a strong focus on detail
-Possess a sense of urgency in resolving customer concerns
-Possess accurate and timely follow-through skills
-Be experienced with MS Office
-Be comfortable working in a fast-paced environment
Requirements:
-High School Diploma or equivalent REQUIRED; college degree preferred
-1+ years of phone based customer service experience in an office setting required
-Bilingual (English/Spanish) required
ACCC Full-time Benefits Include:
