Michelle Hurley is the Client Services Manager for American Consumer Credit Counseling. Ms. Hurley has been with ACCC since 1999 and began working in the Client Services Department for several months before taking a position in the Disbursement Department. She was promoted to Disbursement Department Supervisor in 2002. In this role she was responsible for maintaining the day to day operations of the department as well as ensuring clients payments were disbursed to creditors in a timely manner.
In September of 2007, Ms Hurley was promoted to Manager of Client Services. Some of her day to day responsibilities include the supervision of client service representatives and client account management. She is dedicated to providing clients with superior customer service so that clients can be assured that their accounts are in good hands. Ms. Hurley understands the importance of continuous training so clients will have a positive experience with ACCC. Ms. Hurley is a certified credit counselor though National Institute for Financial Education and the Association for Financial Counseling and Planning Education.
Prior to working for ACCC, Ms. Hurley worked for the TJ Maxx Corporation as an Office Processor. Some of her responsibilities included processing register bags, balancing the safe, review of credit card receipts, monitoring reports for returns and verification of daily sales. Ms Hurley earned her bachelors degree in Paralegal Studies at Rivier College.
