The testimonials provided herein are unsolicited comments from clients, based upon their individual needs, concerns and circumstances. These comments are provided for informational purposes only and should not be construed as a guarantee of similar results or experiences, as each individual's circumstances will vary. Client comments are included for informational purposes only.
[I am] pleased that payments reach[ed] the creditors on time.
Elaine from NY
A very trustworthy company that treats their customers with respect. Customer service is outstanding.
Chris from WI
Gabriella M. was great to work with and was able to resolve my problem quickly.
Tami from GA
I really like this[Live Chat] option I will keep it in mind if I have to contact ACCC again.
Courtney from FL
I always can depend on ACCC service help. What a relief!
Heather from NM
I have had good service since I've been in the program. Agents are courteous and very helpful.
Audrey from NC
The Counselors were knowledgeable, professional, courteous and described ACCC's services clearly and thoroughly. Counselor(s) understood my issues and concerns. [I] learned useful budgeting skills.
Deborah from DC
Judy was specific and quick to respond!!
Cynthia from MA
This is a great service. Hopefully more people will begin to use it.
Ariel from MA
I would highly recommend ACCC. Kenneth was very professional and knowledgeable.
Deborah from NY
Counselors [were] extremely helpful.
Lisa from GA
Your counseling agency has given me a better outlook on life and I will make better decisions about what I purchase and just where my money goes. Thanks for being there for me. I love this agency.
Phyllis from TX
I really like the live chat option for contacting an agent! Thanks.
Moira from WI
Thank you for providing such a wonderful service!
Michelle from NY
I am really excited about beginning this program. The live chat was very helpful!
Maya from GA
I just want to thank everyone at ACCC for helping me erase my debt in just 4 1/4 years. A large weight has been lifted off my shoulders, and I couldn't have done it without your help.
Victoria from MA
Gabriella was very helpful and clear in our communication.
Alison from TX
ACCC has always treated me so nicely -- on the phone, online and on paper. Thank you for your courteous, professional staff. Just because I'm in debt and made some bad choices, I don't feel like an idiot with your staff. A real plus. I recommend ACCC to everyone I know...
Allison from AZ
Love the live chat!!! Makes things very easy.
Stacey from NC
I love the chat service. Thanks a lot!
Sharee from FL
I was treated with compassion and respect. I was so glad an office was in my state. Now I have moved, but would still recommend ACCC. I do know that having the opportunity to go into an office and talk face-to-face with an ACCC rep, made it A LOT easier to decide on this type of service. I feel I was VERY lucky for that. Getting my finances together with one of your counselors was a very (long) positive experience for me. Thank you.
Marilyn from KS
I never thought I would be anywhere near getting down my credit card debt, it was overwhelming. After becoming a member of ACCC, I have a handle on the debt and I am seeing the principle go down each month. It feels amazing to finally feel like I have control of my finances again and I can actually see an end to my debt!! Everyone I have spoken with over the past, almost 2yrs, has been very knowledgeable and helpful, especially when first applying to the program. It was a tense process, but the debt counselors helped ease the stress by being friendly and treating me with respect. I can honestly say it was the best thing I could of done to help secure a better financial future for myself.
Rachel from CA
Thank you Paul, for waiting on the phone with me while I received the proxy via email. I appreciated your patience very much. I ended up calling back and talking to Rafael and setting up a "verbal authorization" because of the computer/fax challenges my father has. And he was very kind also. I just wanted you to know how I appreciate the "real live" customer service personnel at ACCC. It has made what was my nightmare into a peaceable solution that I could live with.
Shannon from UT
They don't judge you and are there to help you but you have to do your part.
Leticia from CA
This service has helped me greatly. I have learned to manage my budget better, while improving my credit score. I like the lower monthly payments as well.
Shianne from NM
When I first called I was so stressed out and embarrassed. I literally could no longer make the monthly minimum. The lady I talked to was so nice and made me feel so much better about everything. Thank you, now I'm not afraid to answer my phone.
Hannah from OR
Excellent service. Got me on a very good track. Thanks
Michael from MA
Congrats on major improvements to the website functionality. I love it! You also have dramatically improved the convenience of the chat function. Great work.
Carlos from NY
The agent, Paul L., was very helpful. I will use the live chat again...it was very easy to use.
Lynette from OR
This was great, cut waiting time down and I can do it from anywhere no fax or long distance.
Anthony from FL
I have always liked this feature and find the agents very helpful and willing to answer questions. I also don't have to wait long for response times
Patrina from MI
Judy was able to complete my request quickly and I have no more stress about this creditor! Thanks Judy.
Benita from CA
I received some good information about paying my bills and fixing my credit.
Taunda from GA
I love the little booklets. Can you believe it?! -- I teach budgeting to low income folks and rental law (Oregon Landlord/Tenant). I have used several features from your booklets in class. You have helped me "get it all together" again after divorce, now I'M in control, and able to live what I teach.
Barbara from OR
This online chat and contact is great.
Keith from OH
The entire company has been wonderful to me throughout.
Vera from MD
Gustavo P was very helpful and polite. I always enjoy talking with your agents and always got quick reliable service.
Barbara from CT
ACCC employees have been courteous, knowledgeable, and helpful, without making us feel embarrassed about our abysmal credit situation. We feel more optimistic about our financial future as a direct result of our partnership with ACCC.
Kristina from CT
The set up and start was very easy and was done quickly. With the quick start one of my credit cards was pulled out of collections that has just entered into collections and the calls stopped immediately. Thank you - I am very happy with the service I have received and am receiving.
Celeste from IA
You have done a lot; including reduced interest fees which were eating up all of my funds. You have been extremely helpful to me!
Virginia from FL
ACCC has helped us gain control of our credit bills. It was a nightmare. It was out of control!! We now have one monthly payment to manage. THANK YOU! We also like the ability to talk to someone online. That is a BIG help! We both work days and your evening hours are great. We highly recommend your service to anyone!
Charles from IN
The [educational] materials that I've seen are wonderful.
Patricia from NY
Great Customer service from Gabriella. She helped a lot and she was faster then any other person I've dealt with, though you all have been great. Thanks again.
DeAnna from OH
Thank you for the convenience of live chat!
Julie from MA
Paul M was very helpful and was able to answer all of my questions.
Tami from GA
It has helped me, I can see balances going down and [I] couldn't before and it is great to be paying them off.
Esther from FL
I have had no problems with ACCC. They have been a great help to me.
Beverly from KS
Again thanks for your help and the money management skills are serving me well. I can now focus on the big picture and see what really was going on with my money.
Randall from CA
