We’re proud to say that we’ve provided debt management help to countless individuals and their families. The debt management advice we provide puts people on the right financial track. It helps them to gain financial literacy and develop their own debt management methods for sustained stability. Our debt management group is highly lauded by the people we’ve helped with debt management. Below we’ve included just a few of the comments we’ve received.
Rafael was very helpful and answered my questions quickly.
David from MA
(Paul L. is a) very nice person and always friendly and helpful!
Joanna from OH
Any issues encountered are immediately addressed and the client is contacted in a timely manner. Reps/counselors are very professional and knowledgeable. [I am] very satisfied.
Patricia from LA
Greg was very kind and polite. He made me feel very comfortable. He was very patient. I was drowning and you threw a life preserver to me, that what Greg did, I can't thank him enough.
Joan from MA
From the beginning when I spoke to Lawrence and then received the packet with all info, I have felt a big weight lifted off both my husband & myself. We wanted to get help before things got bad for us as far as paying our bills. We are current and needed payments & interest lowered. This has been a very pleasant experience and look forward to working with such a great group of people. Lawrence hleped me see [my debt situation] is workable. [After the counseling session] I felt as if I could breathe again.
Jean from SC
ACCC had been suggested to me by Wells Fargo. I was very hesistant to call for two reasons: 1) I was skeptical and 2) I was embarassed and ashamed of the amount of credit card debt I had gotten myself in to. I thought I was doomed for life...until...I picked up the phone and called ACCC and was given the opportunity to talk with Anthony. I had taken the first step and made that call but Anthony really is the one who changed my outlook and I was finally able to see in to the future and how positive it is going to be for me. I am so thankful for the time he spent with me (over 2 hours!) explaining, in detail, the options out there for me, what the process would be and how it would all work in the end. I could tell he was sincere in trying to make this situation work for me. So, from the very bottom of my heart, thank you....thank you Anthony and ACCC for helping me get back on track, for calming my fears, and helping me understand and making me realize that we all can make mistakes and it is those mistakes we learn from. Thank you for helping me see light at the end of a very dark tunnel!!! You have exceeded all of my expectations and am looking forward to working with you!
Kimberly from MN
I am very happy with ACCC and look forward to your help and knowledge to guide me in the future. THANK YOU. This client also noted that ACCC has "great hours" and that his counselor Rick was "outstanding" and speaking with him was "like talking to a friend."
John from RI
[Ryan] was more than helpful in explaining what the company did and how you could help me.
Linda from OH
[Geylis was] very fast and helpful, I really enjoyed using this service. Thank you.
Steve from IN
Your counselors (Richard S. and David Shelley) were extremely courteous and answered all of my questions patiently and completely. The process was easier than I anticipated and I can now meet my monthly expenses and begin to fund a savings account.
Linda from NY
I like how open and understanding Angie G., the couselor was. [She provided a] real explanation of how to accomplish my goals. [ACCC assisted with] being able to visualize and see how to attain my goals. Angie G., thanks for your patience and understanding. You took the time to explain that my situation was within reach. With that knowledge, becoming debt free is not just words, but it is action. Thanks for helping me and all the others whom have requested the help of ACCC and it's staff.
Louis from FL
I have talked to several companies in regard my financial situation and found Tracie Jones personable, helpful, and very knowledgeable . Thank You!!
Jay from MA
[Greg was] very professional, knowledgeable, and helpful.
Donna from GA
Everything was done very nice. Don't have to improve on anything. Everybody was very nice to me. [My counselor] Linda [was] very nice. Thank you all.
Fabie from CA
Thank you Nick C. [for the live chat.]
Dennis from WA
My counselor was very helpful and patient and I could tell that he was sincerely trying to help me. Thanks very much!
Sandra from CT
I am very thankful for ACCC, [they] helped [me] from sinking. I am now budgeting my money better.
Anonymous from
I just started the Debt Management Program. I am happy to try and resolve my situation
Michael from MA
This is the second time I [have] used Live Chat. My experience with the live chat representatives [Kathy T. and Jeff R.] was outstanding. They are so experienced and always gave me the clear answers and instructions.
Christine from CA
I found Susan to be quite helpful and nice, helping me to resolve my plan to get my finances under control. I am looking forward to getting on my way to becoming debt free and to put money away for emergencies. I found the session quite helpful. Susan is a great person for your organization. She made everything easy to understand and answered my questions. She offered suggestions to make the process easier and to get me back on track. THANK YOU!!
Ann Marie from DE
Thanks for the info, [I] appreciate it!
Jill from FL
If someone needed to consolidate payments to creditors, I would highly recommend this company.
Danielle from TX
Debt can be such a loaded issue and we really appreciate how professionally our case was handled. It was also enlightening with regard to how credit card companies structure their business. Very informative. Our experience has been very positive especially since our counselor David (Shelley) has such great people skills. In a perfect world, all businesses should employ ONLY Davids.
Barbara from CA
Your counselor Lynne [is] extremely intelligent and insightful.
Anonymous from
Having the live chat makes communicating with ACCC much easier. It is difficult with my job to find the time to make a telephone call, but I can easily use the live chat while at work! Thank you.
Cassandra from MA
All my communications with ACCC have been terrific!
Chris from CA
I want to thank you (Michael R.) personally for lifting such a huge burden off my shoulders today. Thank you.
Kimberly from NY
My telephone counseling sessions were very informative, professional,and helpful. My counselor (Linda H.) was very knowledgeable and friendly - I am thankful to her and this program. We are feeling positive in our ability to turn our future financial situation around with the help of ACCC's counselors and educational tools.
Kerrie from OR
The agents have always been helpful to me.
Phany from CA
ACCC's staffing has always been very friendly and helpful even when new staff was training. I cannot imagine improving on anything [at ACCC]. You know how to work with the credit card companies to negotiate a change in the right direction to produce a favorable outcome for both parties without charing a large fee upfront. The management fee is appropriate for maintaining the account and reflects activity throughout the program.
Judy from NY
Person (rep) was very helpful and knowledgeable.
Anonymous from
[The counseling session] went beyond my expectations. [Brian E. was] definitely professional! Thank you for helping me start my new life. I'm happier than I've ever been and so much stress has been lifted from my shoulders. I wish I didn't wait so long to call you! Thank you, thank you, thank you!!
Lora from WA
[I am] very happy [with the counseling sessions with Noreen C. and Ryan M.]
Brandy from AL
Gabriel and Angie G. were both extremely helpful and knowledgeable. Both were very friendly and easy to talk to as well. They helped me to feel at ease.
Misty from WV
I am just starting the program but I am very happy and didn't feel judged at all during the [counseling] process [with Heidi]. Thank you.
Heather from NH
Counselor (Jessica B.) was very encouraging.
Marilyn from FL
Glad you could help over chat.
John from IL
Mary=excellent! Mary was very helpful, understanding and never judged me.
Anonymous from
I cannot say enough favorable [things] about the care you have given me in dealing with this matter.
Donald F. from TN
Very understanding and patient.
Lynn from AZ
Thanks for great customer service!
Melissa from IN
I've told family and co-workers about our [positive] experience.
Kimberly from IA
Angie G. was very knowledgeable and caring. [She] made me feel like there was hope for my situation.
Leslie from CA
Brian (E.) was extremely helpful, very patient, a GOOD listener and knowledgeable. A great counselor!
Elaine from CA
With employees like Doug Jackson you can't go wrong. He is extremely helpful and very responsive, warm, and cordial.
Anonymous from
This is the first time I've used this option. I was completely blown away how helpful this was! I wish more companies used this!
Ryan from NY
I was desperate and very frustrated by my circumstances. She (Stephanie) was great [and] gave me an idea of what I needed and then set me up in the debt management program. I appreciate how fast everything got started.
Laura from KS
The staff is always courteous and very knowledgeable. All my questions are always answered. Thank you so much!! I would recommend you to anyone seeking a reuptable company to help them through debt management issues.
Dody from MA
After 7 years with the ACCC program….we are finally debt free and so happy to start fresh. It has been a great experience and we will recommend anyone to ACCC if we ever get the opportunity to do so. Thank you for your assistance and professionalism over the years.
Kathleen from OH
Kim N was extremely helpful and answered all my questions. She even took care of what I needed assistance with for me! Customer service doesn't get much better than this! Thanks!!!
Nikki from AL
The counselor (Linda) was very friendly and helpful. She seemed to understand my position.
Anne from NC
I appreciate the time and effort put forth in my behalf (by Sue). The patience that was showed to me, as well as, the options that were given to me inorder to solve my debt problem. I feel much better now.
Deborah from VA
Bright was very helpful and was the only counsel (of any credit counseling agency) who told me I would be eligible for extremely discounted rates.
Brian from IA
The customer service was excellent. My phone kept cutting out for some reason, but I had no problems calliing back and being reconnected to the representative (Angie G.) who was helping us.
Marcella from CA
It was so nice to speak to an informed and empathetic counselor (Richard and Dan). When I have contacted the various credit companies they were rude and hostile. We were caught up in this credit crisis because of medical concerns and they were still rude.
Marcia from OH
I was so happy to have someone listen to me, making me feel like there was hope to get my bills under control. I had never been delinquent on my bills but then with increased interest rates and payment amounts going up I was lost. For example, my bill consolidation with Chase went from a few hundred dollars a month to $1100.00 a month minimum payment. That was late last year and it was then that I had the feeling this was not going to go well. That was what brought me to you, my mother and sister had heard of you and said you were honest. I'm so glad I did. I will have my bills paid off in a few years and that is so much better than what I was facing before. Everyone I have spoken to has been VERY helpful.Thank you...
Garett from CA
Rick deserves a raise! He was very gracious and helpful and didn't make me feel like a failure. Your company helped me out once before and I have the utmost confidence that I can get back on track again with your help and assistance. Thank you for everything.
Margaret from PA
This client said Richard was great. She appreciated his advice, pleasant attitude, and devotion to her situation.
Sharon from FL
Brian was exceptional, he's definitely an asset to ACCC.
Anonymous from
Thank you for being here for me.
Barbara from TX
So far the process has been very siimple and I don't feel alone or embarassed. Everyone that has helped me has been very courteous and knowledgeable. Thank you!!
Anita from PA
I am debt free - thanks to ACCC!!!! This is a wonderful organization and I'm so thankful you exist! I will never be in the situation I was before, but if for some horrible reason I am, you guys have a fantastic service that is helpful and educational. Many thanks!
Mary from TX
Communication is your strong point.
Juliette from NH
The counselor very patiently went over our budget program. [The] program [is] planned well and [the counseling session was] above my expectations.
Gloria from OH
So far [ACCC] has exceeded my expectations…I am really starting to trust you guys with my finances...so far so good!!!! Thank you guys, all of you, for all the hard work and great, I mean outstanding, customer attention I have received from everyone...
Anthony from CA
All is well, please keep up the good work in providing excellent service and feedback to those who really need it like me!
Mary from TN
I had five credit cards with $18,000 in debt, now I have $3,672 left to pay on one card!! I am almost out of credit card debt and can think about buyiing my first home.
Michelle from WA
Thank you again so much.
Deborah from NJ
Thanks for all the help and support although my payments were being made, it wasn't going to be much longer until I had to go under and I didn't want that.
Donna from OR
Thank you for your help. Hopefully in the next few years I will be debt free.
Krystal from VA
Thank you for taking the time to help. I'm just waiting for the package of all my paywork to finalize.
Arturo from CA
It is a great service and the guidance received was excellent. I am not sure how much more you could improve. The individual I spoke with (Greg Smith) was understanding and took more time than I expected to assist me with my situation. He genuinely seemed concerned about me situation and provide a lot of support and guidance. THANK YOU!!!!
Christine from IL
Everything was done in one sitting, and I was really happy to complete the the counseling and application to the DMP at the same time. Thanks for your help and service.
Dongsun from MI
Just thank you for existing to help people out who need service. ACCC has been a great help and I can sleep now since I don't have to worry about how we were going to get on the right track. We'll get there with ACCC's help!
Jean from AZ
Hopefully everything will go smoothly and we can finally get out of debt. Thank you for taking the time to answer all my questions.
Amy from NJ
This is a great service and I am so glad it is offered to us where I work.
Mary from NY
I would highly recommend. No complaints with ACCC. I was sure things would be so complicated. Every representative I spoke with was very knowledgeable. There was no room for confusion on my part. Everything I needed to know and every question I asked was answered. I feel confident I made the right choice with ACCC
Kathleen from NY
Molly Jacobs appears to understand the debt management procedure well, and she has been helpful.
Brian from RI
The testimonials provided herein are unsolicited comments from clients, based upon their individual needs, concerns and circumstances. These comments are provided for informational purposes only and should not be construed as a guarantee of similar results or experiences, as each individual's circumstances will vary. Client comments are included for informational purposes only.
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