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ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.

ACCC is proud to be an equal opportunity employer.


Open Positions at ACCC 

Client Service Representative

Position Summary:

Client Services Representative answers telephone calls/chats, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management. Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals. 


  1. Answers incoming ACD calls and Chats from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  2. Resolve client issues via a Daily Issues Report within ACCC guidelines.
  3. Follow ACCC’s policies for “resolving client issues” and “processing follow up dates”.
  4. Contact creditors that have not responded or accepted ACCC’s proposal.
  5. Contact clients that have missing documentation, add accounts or reinstates.
  6. Follow ACCC’s procedures for “Activity Codes”.
  7. Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  8. Other duties, as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
  3. Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
  4. Supervisory Responsibility: n/a
  5. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.

The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

 Date posted 11/18/2016


Part time housing intake specialist

Position Summary:

The Housing Counselor Intake Specialist is responsible for day-to-day administrative tasks related to the Housing Department.


  1. Answering phone calls to the Housing Department
  2. Collecting initial intake informaiton on the client
  3. Schedule and coordinate Housing Counseling appointments based on department availability
  4. Prepare clients and client files for the Housing Counselors prior to scheduled appointments and maintain files thereafter
  5. Follow up with clients and counselors to confirm appointments, assure intake information is accurate and to check for success or need for further counseling
  6. Perform data entry duties
  7. Complete weekly and monthly reports as assigned
  8. Obtain working knowledge of the Housing Counseling field
  9. Observe and train on Housing Counseling process
  10. Other duties as assigned

Position Qualifications:

  1. Education: Bachelor’s Degree or equivalent work experience preferred.
  2. Experience: At least one year of counseling experience required.
  3. Specialized Knowledge, Licenses, Certifications (if combined with Housing Counselor Training)
  4. Supervisory Responsibility: None
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read, interpret, and act upon documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment.

Date posted 4/3/2017

To apply send resumes to


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Corporate Culture

ACCC has a culture that cares about its employees and proudly maintains people-centered values: integrity, quality, customer service, innovation, and teamwork. Guided by these values, we are committed to developing an atmosphere that respects each employee as an individual.

To that end, we believe that a diverse workforce enables us to:

  • apply our collective talents to achieve shared objectives;
  • deliver the greatest value to our customers; and
  • it allows us to fulfill our mission.

ACCC's employees are a diversified, talented work force who uses a team approach to their work. Our employees work together and support each other in an enthusiastic and energetic work environment.


ACCC offers a full range of competitive benefits for all full time employees, including:

  • Excellent coverage for medical, dental and vision insurance
  • Short Term and Long Term Disability insurance
  • Life insurance and Accidental Death & Dismemberment insurance
  • 401K with a company match
  • Generous vacation time and paid time off
  • Paid holidays
  • Wellness Programs
  • Perks and employee discounts through various programs
  • Casual Fridays
  • And more!


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American Consumer Credit Counseling (ACCC) provides nonprofit credit counseling, financial education, debt relief consolidation and debt reduction services for consumers nationwide. We offer free credit counseling to help individuals and families learn how to pay down credit card debt and how to eliminate debt altogether. As an alternative to expensive unsecured debt consolidation programs for settling credit card debt, our debt management programs help consumers pay off debts and manage credit card debt more quickly by consolidating payments. We also offer debt negotiation services to help reduce finance charges and interest rates. And our financial education services show consumer how to manage money more effectively and how to get rid of credit card debt more quickly – usually in five years or less.

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