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Careers AT AMERICAN CONSUMER CREDIT COUNSELING

 

ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research, and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.

ACCC is proud to be an equal opportunity employer. 

Open Positions at ACCC 

Marketing Communications & Programs Associate

Department: Education and Development Department

Reports to: Marketing Manager

Position Summary:

The Marketing Communications & Programs Associate is responsible for assisting the Marketing Manager in planning and implementing marketing projects, campaigns, social media, communication plans & programs and the development and production of a variety of marketing and promotional materials.

Responsibilities: 

  1. Develop and publish quality blog content that is informative, relevant, current, and optimized for search engines for clients and other
  2. Coordinate and publish social media efforts through Facebook, Twitter, YouTube and other social media channels
  3. Create, develop and coordinate client monthly e-newsletter
  4. Maintain marketing publishing schedule for social media initiatives and other marketing projects
  5. Respond to online reporter inquiries
  6. Review and edit public relations press releases
  7. Reporting of monthly tracking of press distributions and marketing campaigns
  8. Assist in the development of monthly polls and analyze poll results
  9. Monthly reporting and analysis of marketing programs
  10. Assist in marketing collateral maintenance and some new material development
  11. Develop short video and infographic content through 3rd party software
  12. Ad hoc design projects (limited)
  13. Assist with client inquiries and issues
  14. Other duties as assigned

Position Requirements: 

  1. Education: Bachelor’s Degree or equivalent work experience
  2. Experience: Minimum 2-3 years of marketing/social media/communications/writing experience
  3. Specialized Knowledge, Licenses, Certifications, etc.: Understanding of SEO; Knowledge of MS Office with particular focus on Excel; Adobe Suite: InDesign, Photoshop, and Illustrator; Content Management System software and HTML a plus but not required
  4. Flexibility to adapt and explore new resources and tools to meet changing marketing demands
  5. Supervisory Responsibility, if any: n/a
  6. Other:  Intermediate computer knowledge (including MS Office); basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions: 

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level.

To apply send resumes to hr@consumercredit.com

Date Posted 8/30/2017

Quality Assurance Project Assistant  

Job Title:    Quality Assurance Project Assistant
Department:    
Quality Assurance Department
Reports to:    
Manager of Quality Assurance
Exempt/Non:  
Exempt
Date Updated:  
September 2017 

 

Position Summary: 

The Quality Assurance Project Assistant will work directly with the Quality Assurance Manager and will help the organization continually work towards the highest level of quality service. The major focuses of the position include working with the QA Manager to maintain COA Accreditation, acting as PQI Coordinator, overseeing continual improvement projects, and completing grant and fair share applications from creditors.

Responsibilities:

  1. Creditor Reporting: Assist QA Manager with gathering, analyzing, and entering creditor data for reporting in fair share and grant applications.
  2. Industry Reporting: Responsible for collection of reporting data/statistics for trade associations as required.
  3. COA Accreditation/PQI Coordinator: Assist with the process of obtaining and maintaining COA accreditation and serve in the critical role of PQI Coordinator.
  4. Project Liaison: Work with QA Manager and members of management to facilitate continual improvement projects and follow escalated issues to completion.
  5. Escalations: Liaise with management and oversee all Quality Assurance issues and escalations to completion. Report outcomes to management and take any necessary follow-up action with departments.
  6. Compliance Backup: Learn the functions of the Compliance Department and serve as a backup to the Compliance Officer if necessary.
  7. Other duties as assigned

Position Qualifications:

  1. Education: Bachelor’s Degree or equivalent work experience required
  2. Experience: 3-5 years of experience related to credit counseling industry, quality assurance, and/or customer service
  3. Specialized Knowledge, Licenses, Certifications, etc: Knowledge of COA accreditation highly preferred
  4. Supervisory Responsibility: Supervisory experience highly desirable
  5. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

 

To apply send resumes to hr@consumercredit.com

Date Posted 9/20/2017

 

Credit Counselor       

Department:  Counseling Department

Reports to: Counseling Supervisor/Manager 

Position Summary: 

The Credit Counselor counsels financially distressed clients to develop individually-tailored financial plans utilizing budgeting, sound debt management strategies, and financial education. 

Responsibilities:

  1. Handles incoming phone calls from consumers looking for financial education
  2. Counsels potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues.
  3. As appropriate, counsels prospective clients on and prepares budgets, provides financial education tools and referrals, and administers ACCC enrollment process.
  4. Processes consumer credit client applications for ACCC enrollment and appropriate debt consolidation applications, including entering client information and budgets into Affiliate databases.
  5. Follows up on prospective clients.
  6. Enrolls new consumer credit client in appropriate debt consolidation vehicle.
  7. Responsible for verifying client-provided information utilizing databases and other information sources.
  8. Other duties as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience in customer service; at least six months in a phone-based environment
  3. Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
  4. Supervisory Responsibility, if any: n/a
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

Compliance Officer

Department:  Quality Assurance Department

Reports to: Manager of Quality Assurance 

Position Summary: 

The Compliance Officer is responsible for ensuring the organization complies with state, corporate and licensing regulations in the credit counseling industry. 

Responsibilities:

  1. Maintain and update all state licenses, corporate registrations, and charitable registrations, as applicable
  2. Prepare and submit periodic reporting regarding ACCC’s business practices as requested
  3. Ensure any new licensing requirements are met in a timely manner
  4. Monitor the legal environment in all states as it applies to non-profits and our core businesses, including credit counseling, housing, and bankruptcy.
  5. Communicate with all states regarding licensing updates and revisions on an ongoing basis
  6. Proactively communicate federal and state requirements, required process changes, and audit activity to ACCC management (QA Manager, COO, CEO, other management as applicable)
  7. Lead the implementation of process changes required to comply with federal and state guidelines
  8. Ensure ACCC’s operational compliance with all federal and state requirements, including, but not limited to creating and maintaining DMP contracts, updating the compliance database, and ensuring processes are working properly to maintain compliance.
  9. Lead all offsite/desk state audits; work with the QA Manager to facilitate onsite state audits
  10. Other duties as assigned 

Position Qualifications:

  1. Education: Bachelor’s Degree or equivalent work experience required
  2. Experience: Minimum 3 years of Quality Assurance, Compliance, or Legal experience
  3. Specialized Knowledge, Licenses, Certifications, etc: n/a
  4. Supervisory Responsibility: Supervisory experience required
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (SOPs);  ability to write/update standard operating procedures, routine reports and correspondence; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information; ability to interact in a professional manner in all communications with state or federal government contacts; peers at other agencies; and ACCC Management and Information Technology teams.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

Client Service Representative           

Department: Client Services Department

Reports to: Supervisor/Manager of Client Services 

Position Summary: 

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management.  Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals. 

Responsibilities:

  1. Answers incoming ACD calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  2. Resolve client issues via a Daily Issues Report within ACCC guidelines.
  3. Follow ACCC’s policies for “resolving client issues” and “processing follow up dates”.
  4. Contact creditors that have not responded or accepted ACCC’s proposals.
  5. Contact clients that have missing documentation, add accounts or reinstates.
  6. Follow ACCC’s procedures for “Activity Codes”.
  7. Process payments over the phone.
  8. Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  9. Other duties, as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
  3. Specialized Knowledge, Licenses, Certifications, etc:
  4. Supervisory Responsibility: n/a
  5. Basic knowledge of excel
  6. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

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Corporate Culture

ACCC has a culture that cares about its employees and proudly maintains people-centered values: integrity, quality, customer service, innovation, and teamwork. Guided by these values, we are committed to developing an atmosphere that respects each employee as an individual.

To that end, we believe that a diverse workforce enables us to:

  • apply our collective talents to achieve shared objectives;
  • deliver the greatest value to our customers; and
  • it allows us to fulfill our mission.

ACCC's employees are a diversified, talented work force who uses a team approach to their work. Our employees work together and support each other in an enthusiastic and energetic work environment.

BENEFITS

ACCC offers a full range of competitive benefits for all full time employees, including:

  • Excellent coverage for medical, dental and vision insurance
  • Short Term and Long Term Disability insurance
  • Life insurance and Accidental Death & Dismemberment insurance
  • 401K with a company match
  • Generous vacation time and paid time off
  • Paid holidays
  • Wellness Programs
  • Perks and employee discounts through various programs
  • Casual Fridays
  • And more!

 

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American Consumer Credit Counseling (ACCC) provides nonprofit credit counseling, financial education, debt relief consolidation and debt reduction services for consumers nationwide. We offer free credit counseling to help individuals and families learn how to pay down credit card debt and how to eliminate debt altogether. As an alternative to expensive unsecured debt consolidation programs for settling credit card debt, our debt management programs help consumers pay off debts and manage credit card debt more quickly by consolidating payments. We also offer debt negotiation services to help reduce finance charges and interest rates. And our financial education services show consumer how to manage money more effectively and how to get rid of credit card debt more quickly – usually in five years or less.

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