Careers at American Consumer Credit Counseling

Can you say you had a meaningful day at your present job? “Meaningful” is how our employees describe their work at American Consumer Credit Counseling. ACCC is a nationwide nonprofit credit counseling organization. We offer professional financial guidance, counseling services, community education programs, and debt management assistance.

Employees at ACCC take pride in offering hope to individuals and families by instilling the knowledge to help them achieve a better financial future. If you envision building your career with an engaging company that is driven by purpose, then ACCC is looking for you.

After the initial in-house training at our corporate headquarters, ACCC operates in a hybrid remote (work from home) capacity.

ACCC is proud to be an equal opportunity employer.


Benefits

ACCC offers a full range of competitive benefits for all full-time employees, including:

  • Excellent coverage for medical, dental and vision insurance. (ACCC Pays @ 70%)
  • Short Term and Long-Term Disability insurance (ACCC pays 100%)
  • Life insurance and Accidental Death & Dismemberment insurance (ACCC pays 100%)
  • 401K with a company match (up to 2%)
  • Generous vacation time and paid time off
  • Confidential Employee Assistance Program
  • Qualifying employer under the Federal Public Student Loan Forgiveness (PSLF) program
  • Paid holidays
  • Be around smart and caring people who make a difference
  • Wellness Programs
  • Perks and employee discounts through various programs
  • And more!

Core Values

Regardless of our individual roles with ACCC, we owe it to one another and to our clients to uphold certain basic values.  These include:

  • Integrity – We believe in honesty, trust, and openness and cultivate an atmosphere of dependability and loyalty where good ideas can flow freely top-down as well as bottom-up.
  • Diversity/Inclusion – We respect and appreciate differences among all individuals and embrace a welcoming environment allowing everyone to bring their entire, authentic selves to the work.
  • Empowerment – Give the keys – We value our team members and give them the information and the tools they need to make decisions and achieve results.
  • Empathy – Trading places – We create a workplace that enjoys stronger collaboration, less stress, and great morale by learning to understand and relate to the situation of others.
  • Accountability – We believe that each of us is responsible for our words, our actions, and our results. We build trust through responsible actions and honest relationships.

Open Positions at ACCC

Credit Counseling Representative

Potential for $45-$50k/year

Position Summary:

Help counsel financially distressed individuals by creating a budget and helping them determine the best option for their situation.

Responsibilities:

  • Handle incoming phone calls from consumers looking for financial help and call back clients who expressed interest in getting financial help.
  • Help lead customers to a financial decision that works best for their situation.
  • Enroll clients into a debt management program if it is their best option.
  • Try to find viable ways to help every client balance their budget.
  • Chat with potential clients that visit our website.

To apply send resumes to hr@consumercredit.com

Date Posted 5/07/2021


Office Support Specialist

Pay: $17-$18/hour

Position Summary:

The Office Support Assistant is a position that is responsible for learning and assisting the Office Support Department with various tasks. This is an opportunity for people interested in gaining office experience.

Responsibilities (vary by individual):

  • Takes all the mail from the mailroom throughout the day; stamps them through the mail machine
  • Correctly insert & scan documents
  • Utilize ACCC’s client database to look up clients and use File Leap to file budgets
  • Organizing all of the office supplies that come in; assisting with compiling different packets to send to clients
  • General office support duties such as filing, faxing, scanning, mail sorting, supply delivery, etc.
  • Update ACCC database with comments when new documents or information is received
  • Perform data entry duties
  • Light cleaning duties of kitchen and other common office areas
  • Act as a backup for the receptionist; operate multi-line phone system to answer calls and retrieve and route voicemails
  • Greet visitors and clients, receiving overnights & take payments from walk-in clients
  • Disbursement Department, get checks sort ,stamp and mail client checks weekly
  • Assisting other departments with projects/tasks
  • Helps Shipping Coordinator get all the packages downstairs on time for mail pickup
  • Other duties as assigned

Position Qualifications:

  • Education: High School Diploma or equivalent required
  • Minimum 1 year experience related to customer service required (or equivalent combination of education and experience)
  • Basic knowledge of Excel
  • Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

To apply send resumes to hr@consumercredit.com

Date Posted: 11/10/2021


Community Education Coordinator

Position Summary:

The Community Financial Educator is responsible for facilitating workshops and one on one financial counseling sessions.  This position is also responsible for developing strategic relationships with community organizations that are interested in improving financial literacy and self-sufficiency to the community at large. Services the Massachusetts area.

Community Outreach Responsibilities:

  • Organize, plan, and facilitate financial education workshops on topics such as budget, credit and identity theft.
  • Conduct one on one counseling sessions as part of workshop offerings in community.
  • Research and assess community financial educational needs, identify opportunities to fill those needs, and develop plans to meet those needs.
  • Build and sustain relationships with current, new, and potential collaborating organizations through meetings, networking opportunities, communications and events.
  • Serve on local committees representing financial literacy needs and resources in the community
  • Provide accurate, timely reports, and documentation of program activities for organization’s database, and grant reporting including qualitative and quantitative information.
  • Develop new curricula (presentations) and materials & updating current curricula used in the community.
  • Other duties as assigned.

Position Qualifications:

  • Education: Bachelor’s Degree or equivalent work experience
  • Experience: Minimum 1-3 years of experience in financial education and 1 year in customer service
  • Excellent facilitator with proven ability to present information to diverse groups both online and in-person
  • Must have strong relationship-building and interpersonal flexibility, solid organizational skills, problem solving abilities, excellent facilitation, coaching and communication skills
  • A robust understanding of personal finances, particularly in the areas of budgeting, asset building, and credit building
  • Specialized Knowledge, Licenses, NFCC Credit Counseling Certification, NFCC Certified Credit Educator Certificate (to be obtained within first six months of employment)
  • Flexibility with schedule; position requires some early mornings, evenings, and weekends
  • Environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  • Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 35 pounds on occasion.
  • Work Environment: This position requires travelling up to 3 hours 50% of the time.  Work environment can vary based upon workshop location.  When in the office, it is general office environment with moderate noise level

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. 

To apply send resumes to hr@consumercredit.com

Date Posted: 10/19/2021


Client Services Representative

Pay: $18-$19/hour 

Position Summary:

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management. Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals.

Responsibilities:

  • Answers incoming ACCC’s calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  • Resolve client issues via a Daily Issues Report
  • Contact creditors that have not responded or accepted ACCC’s proposals.
  • Contact clients that have missing documentation, add accounts or reinstates.
  • Contact Creditors for final payoff balances.
  • Process payments over the phone.
  • Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  • Help led customers to a financial decision that works best for their situation.
  • Other duties, as assigned

Position Qualifications:

  • Education: High School Diploma or equivalent required
  • Minimum 1 year experience related to customer service
  • Basic knowledge of Excel
  • Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

To apply send resumes to hr@consumercredit.com

Date Posted: 11/10/2021


Recounseling Representative

12pm to 8pm shift

Pay: $18-$19/hour

Position Summary:

Recounseling Representatives assist ACCC clients who are experiencing a financial hardship with our Debt Management Program. The Recounseling Representatives re-examine the client’s current situation , accounts and budget due to continued hardship to determine if adjustments can be made to their program plan or determine the best course of action to be taken.

Responsibilities:

  • Educate clients on the benefits of the debt management program.
  • Assist client in reviewing their budget to reflect client’s current financial situation; help balance or recommend how to eliminate unnecessary expenses.
  • Discuss and review credit reports with clients.
  • Work with the client and creditors to determine if payments can be lowered to meet clients budget.
  • Assist clients will adding additional debt into the program.
  • Follow up with clients that have missed payments or have not been sending the correct monthly payment.
  • Assist clients looking to terminate from the program and counsel them on the best course of action.
  • Work with clients that were terminated from the program and want to reinstate.
  • Follow up with clients that have completed the debt management program.
  • Pass the counseling certification exam
  • Other duties as assigned

Position Qualifications:

  • Education: High School Diploma or equivalent required
  • Experience: Minimum 1 year experience related to customer service
  • Basic computer knowledge; basic mathematical skills to include ability to calculate discounts, interests, commissions, proportions, percentages, etc.; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

To apply send resumes to hr@consumercredit.com

Date Posted: 11/10/2021