Careers at American Consumer Credit Counseling

ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research, and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.

ACCC is proud to be an equal opportunity employer.

Open Positions at ACCC

Credit Counseling Representative

Potential for $45-$50k/year

Position Summary:

Help counsel financially distressed individuals by creating a budget and helping them determine the best option for their situation.

Responsibilities:

  • Handle incoming phone calls from consumers looking for financial help and call back clients who expressed interest in getting financial help.
  • Help lead customers to a financial decision that works best for their situation.
  • Enroll clients into a debt management program if it is their best option.
  • Try to find viable ways to help every client balance their budget.
  • Chat with potential clients that visit our website.

To apply send resumes to hr@consumercredit.com

Date Posted 5/07/2021


Quality Assurance Specialist

Position Summary:

The Quality Assurance Specialist is primarily responsible for ensuring quality service through phone monitoring, tracking data, trending analysis, escalating issues to management, as well maintaining and updating the creditor database and adding new creditors to a client’s Debt Management Program.

Responsibilities:

  • Phone Monitoring: Responsible for phone monitoring of call center staff to ensure consistency, accuracy, and professionalism
  • Coordinate Phone Monitoring Process: Coordinate phone monitoring efforts, trending analysis, preparing reports, and escalating issues to Manager
  • Add Accounts Process:
    • Maintain, research, and update creditor database by calling creditors to confirm contact information and guidelines.
    • Add new creditors to a client’s account, ensuring the client’s budget is balanced.
  • Track, Trend, and Report on QA Processes: Escalated Issues; Quality Objectives; Positive/Negative Feedback; Surveys; and report findings to Manager
  • Cross-Train and Backup: Serve as a back-up to other quality functions, including documentation review
  • Escalated Issues: Review client complaints, respond to customer reviews, and report trends to Manager
  • Assist with creditor grants, external audits, industry reporting, and COA accreditation, and other duties as assigned

To apply send resumes to hr@consumercredit.com

Date Posted: 8/13/2021


HECM-Certified Reverse Mortgage Counselor

Position Summary:

Complete FHA required reverse mortgage counseling sessions for clients looking to obtain HECM, Homesafe and Equity Elite reverse mortgages.

Responsibilities:

  • Provide both individualized face-to-face and phone Reverse Mortgage counseling Services for HECM, Home Safe and Equity Elite products.
  • Follow up with clients within 90 days to check on the status of their reverse mortgage.
  • Ensure that all paperwork is correctly ordered in client electronic file, so that ACCC is in compliance with HUD or any other funder.
  • Enter data into CounselorMax or any other client management service programs, as required.
  • Assist in maintaining up-to-date information on housing counseling industry changes.
  • Assist in developing and updating referral sources in addition to reporting
  • Assist in on-going effort to improve office procedures to provide improved housing services to clients.
  • Assist with building new systems of service delivery by phone or in person, as needed.
  • Build relationships with lenders, realtors and other professionals in the housing fields.
  • Assist in marketing efforts to promote programs and services; present at workshops where necessary.

To apply send resumes to hr@consumercredit.com

Date Posted: 8/13/2021


Benefits

ACCC offers a full range of competitive benefits for all full-time employees, including:

  • Excellent coverage for medical, dental and vision insurance. (ACCC Pays @ 70%)
  • Short Term and Long-Term Disability insurance (ACCC pays 100%)
  • Life insurance and Accidental Death & Dismemberment insurance (ACCC pays 100%)
  • 401K with a company match (up to 2%)
  • Generous vacation time and paid time off
  • Confidential Employee Assistance Program
  • Qualifying employer under the Federal Public Student Loan Forgiveness (PSLF) program
  • Paid holidays
  • Wellness Programs
  • Perks and employee discounts through various programs
  • And more!