Careers at American Consumer Credit Counseling

Can you say you had a meaningful day at your present job? “Meaningful” is how our employees describe their work at American Consumer Credit Counseling. ACCC is a nationwide nonprofit credit counseling organization. We offer professional financial guidance, counseling services, community education programs, and debt management assistance.

Employees at ACCC take pride in offering hope to individuals and families by instilling the knowledge to help them achieve a better financial future. If you envision building your career with an engaging company that is driven by purpose, then ACCC is looking for you.

After the initial in-house training at our corporate headquarters, ACCC operates in a hybrid remote (work from home) capacity.

ACCC is proud to be an equal opportunity employer.


Open Positions at ACCC

Financial Counselor

Potential for $45-$50k /yr

It’s not just a job, it’s a Career in finance. Become a Certified Credit Counselor. ACCC offers you PAID comprehensive Credit Counseling Training, which is 8-12 weeks. ACCC also pays for your certification!

This job is on-site in Auburndale, MA. AFTER training, you may have the opportunity to have some work from home options.

Job benefits

  • Flexibility with Work From Home option, (once trained)
  • Paid Training & Certification
  • Competitive monthly Bonus Structure
  • OT availability once trained per management’s discretion.
  • No cold calling. All clients send a request for assistance.
  • Flexible schedules. Full or Part Time, 9-5, 10-6, 11-7, 12-8, etc.
  • 4-day 40-hour per week schedules available for evening positions
  • All customer contact is via the phone or internet.
  • Not responsible for handling a certain number of calls per day. Each customer interaction is different, so we encourage spending ample time with each customer.

Department: Counseling Department
Reports to: Counseling Supervisor/Manager

Position Summary:

Help counsel financially distressed individuals, in a customer service environment, by creating a budget and helping them determine the best option for their situation.

Responsibilities:

  • Handle incoming phone calls from consumers looking for financial help and call back clients who expressed interest in getting financial help.
  • Help led customers to a financial decision that works best for their situation.
  • Enroll clients into a debt management program if it is their best option.
  • Try to find viable ways to help every client balance their budget.
  • Chat with potential clients that visit our website.

IT Support Technician

Position Summary:

The IT Support Technician is responsible for resolving user issues with hardware, software, phone systems, etc. in a timely manner as well as following up with escalations as needed. The IT Support Technician will be asked to assist with IT Projects as time permits.

Responsibilities:

  1. Responsible for promptly answering and troubleshooting help desk inquiries
  2. Provide end-user assistance for hardware, software, phone system, phone recording, etc. issues.
  3. Review service desk tickets utilizing Jira to track issue resolution.
  4. Review network and endpoint security alerts, monitor security logs and escalate to appropriate resource within the department for resolution.
  5. Ensure accurate installation of software, workstations, laptops, and printers; as well as equipment moves.
  6. Assist with routine maintenance and management of all desktop applications and operating system updates/patches.
  7. Update IT inventory (both hardware and software) across the device lifecycle.
  8. Responsible for adding and maintaining users on the network including assigning application access, ensuring appropriate security, and building access credentials.
  9. Troubleshoot and perform repairs to IT related equipment as needed.
  10. Other duties as assigned

Position Qualifications:

  1. Education: Pursuit of a bachelor’s degree in Computer Science or related field
  2. Preferred Experience: IT help desk tasks, network support, Windows desktop support, Windows AD administration and support, Cisco IP phone system experience is a plus
  3. Familiarity with Microsoft 365 Administration, including Intune, Exchange, and Active Directory
  4. Familiarity with Pulseway, Cisco AMP
  5. Ability to work independently.
  6. Supervisory Responsibility: n/a
  7. Other: Advanced computer knowledge; basic to intermediate mathematical skills; ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to employees.
  8. Must be authorized to work in the United States. Will not sponsor H1-B Visas at this time.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting to 50 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status.

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

 

To apply for any of these positions, please email hr@consumercredit.com.


Benefits

ACCC offers a full range of competitive benefits for all full-time employees, including:

  • Excellent coverage for medical, dental and vision insurance. (ACCC Pays @ 70%)
  • Short Term and Long-Term Disability insurance (ACCC pays 100%)
  • Life insurance and Accidental Death & Dismemberment insurance (ACCC pays 100%)
  • 401K with a company match (up to 2%)
  • Generous vacation time and paid time off
  • Confidential Employee Assistance Program
  • Qualifying employer under the Federal Public Student Loan Forgiveness (PSLF) program
  • Paid holidays
  • Be around smart and caring people who make a difference
  • Wellness Programs
  • Perks and employee discounts through various programs
  • And more!

Core Values

Regardless of our individual roles with ACCC, we owe it to one another and to our clients to uphold certain basic values.  These include:

  • Integrity – We believe in honesty, trust, and openness and cultivate an atmosphere of dependability and loyalty where good ideas can flow freely top-down as well as bottom-up.
  • Diversity/Inclusion – We respect and appreciate differences among all individuals and embrace a welcoming environment allowing everyone to bring their entire, authentic selves to the work.
  • Empowerment – Give the keys – We value our team members and give them the information and the tools they need to make decisions and achieve results.
  • Empathy – Trading places – We create a workplace that enjoys stronger collaboration, less stress, and great morale by learning to understand and relate to the situation of others.
  • Accountability – We believe that each of us is responsible for our words, our actions, and our results. We build trust through responsible actions and honest relationships.

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