If you are receiving unsolicited phone calls from an entity pretending to be ACCC (a trusted non-profit credit counseling agency), please be assured that ACCC’s policy is NEVER to contact you unless you’ve explicitly requested for us to call you.
ACCC offers debt relief options to individuals and families that are suffering from stress related to credit card debt by providing effective credit counseling, helping to consolidate debt, and advising on debt management.
Once enrolled in a debt management program, your job doesn’t end just because a credit counseling agency has agreed to pay your bills on your behalf. You need to be aware of what is happening with your accounts and you want to make sure that the agency fulfills its promises to you. Additionally, it is your responsibility to monitor your program to ensure accuracy and to be sure you are receiving the benefits of being on a debt management program. Enlisting a credit counseling organization to help you with your debt problems such as debt management or debt consolidation is a great way of finding financial relief for you and your family, but being proactive during your financial recovery process is your best course of action. In any debt management program, it is important to:
Always be sure you make regular and timely payments to the agency;
Contact the agency with any contact information changes;
Continue to monitor your monthly statements each and every month for accuracy. If you notice any discrepancies, you should notify the agency immediately;
If you are unable to make a scheduled payment, contact the agency immediately to discuss options;
If you find that the agency has neglected to make your payments to your creditors, contact the agency immediately.