What information do we collect?
We collect information from you when you register on our site, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. What do we use this information for?
Any of the information we collect from you may be used in any of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails or mail
The email address or mailing address you provide may be used to send information, respond to inquiries, and/or other requests or questions.
To contact by phone
The phone number you provide may be used to contact you by phone, including on a mobile device using an auto-dialer/or text message. Wireless carrier fees may apply.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We maintain your non-public personal information in accordance with our record retention guidelines.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer any of your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
The security of your personal information is important to us. When you enter sensitive information (such as contact information, user names, and passwords) on our registration or order forms, we encrypt that information using Secure Socket Layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If clients have any questions about the security at our Web site, clients can contact us at firstname.lastname@example.org.
Our clients are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our email newsletter has an opt-out mechanism so clients who do not want to be contacted via email will be taken off of our lists. To opt-out, send an email to email@example.com.
ACCC utilizes SMS (texting) campaigns to effectively communicate with our clients in a timely manner and a lot of our clients find this method of communication not only convenient but also helpful. ACCC’s SMS (texting) will be used for transactional purposes, non-marketing & marketing relating directly to a client’s account and discussion, for example:
- Request for client feedback regarding ACCC’s services
- Request for signature on required forms
- Payment change notification
- Missed payment notification
- Follow-up messages
- SMS Message frequency will vary and ACCC will never spam you!
- SMS Message and data rates may apply depending on your mobile carrier plan
- Mobile carriers are not liable for delayed or undelivered messages
- ACCC will never sell or share your information with a third party
- Reply STOP to unsubscribe at any time to our text
- You will then receive a text confirmation of your ‘opt-out’
- Email request to QA@consumercredit.com
- You will then receive an email confirmation text of your ‘opt-out’
- Call in to verbally request to ‘opt-out’ at 1-800-769-3571
- Written notice to American Consumer Credit Counseling, Inc. 130 Rumford Avenue, Suite 202, Auburndale, MA, 02466-1371
What does American Consumer Credit Counseling, Inc. do with your personal information?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and credit card or other debt
- Account balances and payment history
- Income and checking account information
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons American Consumer Credit Counseling, Inc. chooses to share; and whether you can limit this sharing.
|Reasons we can share your personal information||Does American Consumer Credit Counseling, Inc. share?||Can you limit this sharing?|
|For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes – To offer our products and services to you||No||We don’t share|
|For joint marketing with other financial companies||No||We don’t share|
|For our affiliates’ everyday business purposes – Information about your transactions and experiences||No||We don’t share|
|For our affiliates’ everyday business purposes – Information about your creditworthiness||No||We don’t share|
|For nonaffiliates to market to you||No||We don’t share|
Who we are
|Who is providing this notice?||American Consumer Credit Counseling, Inc.|
What we do
|How does American Consumer Credit Counseling, Inc. protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.|
|How does American Consumer Credit Counseling, Inc. collect my personal information?||We collect your personal information, for example, when you
We also collect your information from other companies.
|Why can’t I limit all sharing?||Federal law gives you the right to limit only
State laws and individual companies may give you additional
|Affiliates||Companies related by common ownership or control. They can be financial and nonfinancial companies.
|Nonaffiliates||Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|Joint marketing||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
American Consumer Credit Counseling
130 Rumford Ave, Suite 202
Auburndale, Massachusetts 02466
American Consumer Credit Counseling, Inc designated Copyright Agent is:
130 Rumford Ave, Suite 202
Auburndale, Massachusetts 02466