President & Chief Executive Officer
Allen Amadin is the President and Chief Executive Officer of American Consumer Credit Counseling (ACCC).
As President and Chief Executive Officer, Mr. Amadin provides ACCC’s strategic direction, including developing and implementing plans, policies, and objectives. Mr. Amadin is responsible for driving the company to surpass client services, profitability, disbursements, and other business goals and objectives and ensure that the company’s mission and values are put into practice.
Mr. Amadin has been with ACCC since 2000. Before becoming President/CEO in 2021, Mr. Amadin acted as ACCC’s Counseling Manager and Director of Information Technology, overseeing the organization’s Counseling Center and providing leadership and direction to its Information Technology management. Mr. Amadin’s industry certifications Include National Institute for Financial Education (NIFE), Association for Financial Counseling and Planning Education (AFCPE), The Center for Financial Certifications (CPFC), and The National Foundation for Credit Counseling (NFCC).
Before joining ACCC, Mr. Amadin was a campaign manager for Winner’s advertising. Mr. Amadin was directly involved in the launching of numerous successful direct marketing campaigns aimed at generating public interest for multi-million-dollar organizations like Card Services International, “a leading provider of business point of sales software solutions,” and AT&T.
Mr. Amadin is dedicated to providing the “best” credit counseling services and money management skills to clients.
Vice President & Clerk
Donna Conley is the Vice President and Disbursement Manager and has been with ACCC since 1993. As Vice President, Ms. Conley assists the Chief Executive Officer with the day-to-day operations and assists with the strategic planning and growth of the organization. Ms. Conley also plays an instrumental role in management development and corporate direction.
As Disbursement Manager, Ms. Conley is responsible for making sure all funds are received and disbursed appropriately and that payments are made to creditors in a timely manner. She has also been highly involved in improving and updating the process of disbursing client funds multiple times per month, as well as coordinating any reporting improvements to better meet accuracy standards.
Ms. Conley holds a Credit Counseling Certification through the Association for Financial Counseling and Planning Education and the National Institute for Financial Education. For more than fifteen years, Ms. Conley has served as Clerk of ACCC’s Board of Directors assisting with meetings, documentation, and reporting.
Prior to joining ACCC, Ms. Conley worked for John Hancock Mutual Life Insurance Company as a Sales Analyst for more than eight years. Ms. Conley also has extensive work experience in accounting and tax-related issues.
Paula Dumornay is the Finance Manager for American Consumer Credit Counseling. Mrs. Dumornay joined ACCC in March 2020. As the Finance Manager, Mrs. Dumornay is responsible for overseeing the organization’s financial planning, managing financial transactions, and seeking ways to reduce overall costs.
Before joining ACCC, Mrs. Dumornay has spent many years in the non-profit world. Some of her roles throughout the years have been an Account Manager, Financial Analyst, Contract Manager, and Accounting Supervisor.
Mrs. Dumornay brings her vast experience with the financial processes of Non-profit organizations to ACCC and will add to streamlined client experiences and vendor relations.
Mrs. Dumornay graduated Magna Cum Laude with a bachelor’s degree in Business Management and a Master of Business Administration from Curry College.
Operations Manager, Client Services & Disbursements
Michelle Hurley is the Client Services Manager for American Consumer Credit Counseling. Ms. Hurley has been with ACCC since 1999 and started in the Disbursement Department. After a few years, she became the Supervisor and worked closely with Donna Conley in handling and processing payment issues for clients.
In 2007 Ms. Hurley became the Manager for Client Services. In this capacity, Ms. Hurley’s responsibilities include the supervision of client service representatives and client account management. She is dedicated to providing clients with superior customer service so that clients can be assured that their accounts are in good hands. Ms. Hurley understands the importance of continuous training so clients will have a positive experience with ACCC. Ms. Hurley is a certified credit counselor through the National Institute for Financial Education and the Association for Financial Counseling and Planning Education.
Prior to working for ACCC, Ms. Hurley worked for the TJ Maxx Corporation as an Office Processor. Some of her responsibilities included processing register bags, balancing the safe, review of credit card receipts, monitoring reports for returns and verification of daily sales. Ms. Hurley earned her bachelor’s degree in Paralegal Studies at Rivier College.
Vice President of Governance & Treasurer
Tracey Macomber has been with ACCC since 2001 and is responsible for working with the board of directors and other senior executives of the organization to develop and enforce policies and objectives for the organization to ensure it maintains its values and meets established goals. She is currently serving as the corporate Treasurer to ensure fiscal responsibility in fulfillment of ACCC’s mission.
Under her supervision, Ms. Macomber is responsible for industry relations with creditors, regulators, and trade association professionals, compliance with established regulatory and industry requirements and best practices, and all aspects of quality assurance, including the maintenance of COA Accreditation as part of ACCC’s membership with the National Foundation for Credit Counseling. Also, Ms. Macomber manages creditor guidelines and policies and has responsibility for grant and fair share funding applications.
Kenneth Mohammed is the Counseling Manager for ACCC. Mr. Mohammed has been with ACCC since 2007. Mr. Mohammed began as a Credit Counselor and currently oversees the Counseling Center. His responsibilities include in-depth staff training and managing the day-to-day operations of the Counseling Center. Mr. Mohammed is certified through The National Foundation for Credit Counseling (NFCC).
Prior to joining ACCC, Mr. Mohammed was employed by Aegis Lending as a mortgage Lender. Mr. Mohammed started as a mortgage broker in 2005 and was named the Branch Manager of the Waltham, MA location in 2006. Prior to Aegis Lending Mr. Mohammed was the controller of a mutual fund compliance firm Automated Business Development (ABD) in Charlestown, MA from 2001 to 2005
Mr. Mohammed graduated From Boston College’s Carroll Scholl of Management with a degree in Finance in 1998.
Executive Vice President
Katie Ross is the Executive Vice President of American Consumer Credit Counseling (ACCC) and has been with ACCC since 2002.
As Executive Vice President, Ms. Ross works closely with the Chief Executive Officer, Board of Directors, and Management to develop and implement the organization’s strategic direction to support its nonprofit mission and goals while providing paramount credit counseling and education services across the US. Ms. Ross is responsible for helping the company achieve its financial goals, objectives and increase operating performance.
In this role, Ms. Ross is also responsible for overseeing the development of consumer financial education, strategic marketing initiatives, and grant programming that support the organization’s mission.
Prior to ACCC, Ms. Ross was employed by Flight Time Corporation. This Boston-based company provides premium air-charter management services and online air-charter booking services to consumers, including business and leisure travelers, sports teams, and corporations. While at Flight Time, Ms. Ross held the Director of Marketing & Development position, emphasizing the corporations’ worldwide events and promotions programs.
Human Resource Manager
Rose Sousa joined ACCC in April of 2015 as the Human Resource Manager.
As Human Resource Manager, she oversees day-to-day functions of the personnel department including supervising the hiring processing, benefits, evaluations, and mediation between employees and managers as necessary. Ms. Sousa also is responsible for maintaining records and policy in accordance with all state and federal agencies.
Prior to ACCC, Rose worked in the Security Industry. There, she was the Human Resource/Training Manager where her department was responsible for over 600 employees throughout the Northeast.
Daniel Turner is the IT Manager for ACCC. Mr. Turner joined the IT team at ACCC as a Development and Operations Engineer and has been with ACCC since 2012. He is focused on designing and implementing technological systems and platforms to improve the experiences of ACCC’s national client base and internal operations. Mr. Turner regularly advises the executive leadership on the best options for ACCC that promote the innovative use of new technologies to differentiate ACCC’s service offerings.
Mr. Turner has over a decade of leadership experience serving with the United States Army in a variety of roles around the globe. He also has experience working at technology start-up organizations focused on disrupting markets through digital initiatives. Mr. Turner holds a master’s degree in Information Management Systems from Harvard University, a graduate certificate in Cybersecurity from Harvard University, and a bachelor’s degree from Harvard University in Biology and Computer Science. Mr. Turner also holds several industry certifications from the Computing Technology Industry Association.
Quality Assurance Manager
Chris White is the Manager of Quality Assurance and has been with ACCC since 2014. Before joining ACCC’s leadership team, Mr. White began his career with ACCC as a Certified Credit Counselor. Through this position, he developed a passion for working closely with clients, helping to empower them to enact financial change and reach their goals.
In his current capacity, Mr. White oversees phone monitoring of recorded client phone calls, internal and external documentation, client feedback, and the creditor database. He works closely with his fellow managers to maintain the highest quality standard for ACCC’s clients.
Before joining ACCC, Mr. White received his Bachelor of Arts degree in Communications from Boston College in 2009.
Steven R. Trumble
Mr. Trumble was the Co-Founder of American Consumer Credit Counseling and had a vision that began more than 29 years ago in a small location in downtown Waltham where he counseled individuals on a one-on-one basis. Mr. Trumble counseled individuals on their personal financial difficulties and assisted them in finding the best plan of action for getting out of debt. His perseverance and desire to help people regain control of their lives led ACCC to help thousands of consumers across the U.S. Mr. Trumble believed that everyone deserves a second chance and contributed much of his time to help educate consumers about financial management.
Mr. Trumble was dedicated to educating consumers about financial literacy and contributed a great deal of time working with local community organizations and schools.