Steven R. Trumble
President and Chief Executive Officer
Steven R. Trumble is the President and Chief Executive Officer of American Consumer Credit Counseling (ACCC).
As President and Chief Executive Officer, Mr. Trumble provides ACCC's strategic direction including the development and implementation of plans, policies, and objectives. Mr. Trumble also budgets for ACCC's growth and operation, while ensuring that the highest standards of consumer education and credit counseling are achieved.
Mr. Trumble's vision began more than 25 years ago in a small location in downtown Waltham where he counseled individuals on a one on one basis. Mr. Trumble counseled individuals on their personal financial difficulties and assisted them in finding the best plan of action for getting out of debt. His perseverance and desire to help people regain control of their lives led ACCC to help thousands of consumers across the U.S. today. Mr. Trumble believes that everyone deserves a second chance and has contributed much of his time to help educate consumers about financial management.
Mr. Trumble is dedicated to educating consumers about financial literacy and contributes a great deal of time working with local community organizations and schools.
Donna Conley is the Vice President and Disbursement Manager and has been with ACCC since 1993. As Vice President, Ms. Conley assists the Chief Executive Officer with the day to day operations and assists with the strategic planning and growth of the organization. Ms. Conley also plays an instrumental role in management development and corporate direction.
As Disbursement Manager, Ms. Conley is responsible for making sure all funds are received and disbursed appropriately and that payments are made to creditors in a timely manner. She has also been highly involved in improving and updating the process of disbursing client funds multiple times per month, as well as coordinating any reporting improvements to better meet accuracy standards.
Ms. Conley holds a Credit Counseling Certification through the Association for Financial Counseling and Planning Education and the National Institute for Financial Education. For more than fifteen years, Ms. Conley has served as Clerk of ACCC's Board of Directors assisting with meetings, documentation, and reporting.
Prior to joining ACCC, Ms. Conley worked for John Hancock Mutual Life Insurance Company as a Sales Analyst for more than eight years. Ms. Conley also has extensive work experience in accounting and tax-related issues.
Counseling Center Manager
Allen Amadin is the Counseling Manager for ACCC. Mr. Amadin has been with ACCC since 2000. Mr. Amadin began as a budget analyst and currently oversees the Counseling Center. His responsibilities include in-depth staff training and managing the day to day operations of the Counseling Center. Mr. Amadin's industry certifications Include National Institute For Financial Education (NIFE) , Association for Financial Counseling and Planning Education (AFCPE), The Center for Financial Certifications (CPFC) and The National Foundation for Credit Counseling (NFCC).
Prior to joining ACCC, Mr. Amadin was employed by Winners advertising as a campaign manager. Mr. Amadin was directly involved in the launching of numerous successful direct marketing campaigns aimed at generating public interest for multi-million dollar organizations like Card services international "a leading provider of business point of sales software solutions" and AT&T.
Mr. Amadin is dedicated to providing the "best" credit counseling services and money management skills to clients. His marketing experience with point of sales software affords him a unique understanding of the emotional spending triggers which often lead to years of trying to pay off credit card debt. Mr. Amadin is a major contributor to ACCC's educational program and works to enhance our program offerings essential to becoming debt-free.
Sandra Castellano is the Office Manager for American Consumer Credit Counseling. Ms. Castellano has been with ACCC since 2001. As Office Manager, she oversees a wide variety of duties required to maintain the day to day functions of the office. Ms. Castellano is also responsible for supervising office support personnel as well as reception and shipping personnel.
Prior to ACCC, Sandra worked for Digital Broadband. There, she was the Office/ Facilities Manager where she was responsible for the initial set-up of over 700 employees in 4 different states.
Operations Manager, Client Services & Disbursements
Michelle Hurley is the Client Services Manager for American Consumer Credit Counseling. Ms. Hurley has been with ACCC since 1999 and started in the Disbursement Department. After a few years, she became the Supervisor and worked closely with Donna Conley in handling and processing payment issues for clients.
In 2007 Ms. Hurley became the Manager for Client Services. In this capacity, Ms. Hurley's responsibilities include the supervision of client service representatives and client account management. She is dedicated to providing clients with superior customer service so that clients can be assured that their accounts are in good hands. Ms. Hurley understands the importance of continuous training so clients will have a positive experience with ACCC. Ms. Hurley is a certified credit counselor through the National Institute for Financial Education and the Association for Financial Counseling and Planning Education.
Prior to working for ACCC, Ms. Hurley worked for the TJ Maxx Corporation as an Office Processor. Some of her responsibilities included processing register bags, balancing the safe, review of credit card receipts, monitoring reports for returns and verification of daily sales. Ms. Hurley earned her bachelor’s degree in Paralegal Studies at Rivier College.
Manager of Quality Assurance, Creditor Relations & Compliance
Tracey Macomber has been with ACCC since 2001 and serves as the Manager of Quality Assurance, Creditor Relations, and Compliance. Ms. Macomber is responsible for overseeing and executing ACCC's "best practices" guidelines and administers industry standards for quality service and fair practice. She is responsible for maintaining ACCC's ISO 9001:2008 certification and for the COA Accreditation process as a member of the National Foundation for Credit Counseling. She manages all quality assurance related activities to ensure that internal standards are met, as well as consumer, industry, and state regulatory requirements. ACCC is licensed in all states that require debt management licensing and maintains charitable registrations and/or corporate registration in all states. In addition, she is responsible for Creditor Relations, Creditor Guidelines and Policies, and Grant and Fair Share funding.
Manager, Education, and Development & Housing
Katie Ross joined ACCC's management team in 2002 and is currently responsible for organizing and implementing high-performance development initiatives designed to increase consumer financial awareness. Ms. Ross's main focus is to conceptualize the creative strategic programming for ACCC's client base and national base to ensure a maximum level of educational programs that support and cultivate ACCC's organization. Ms. Ross is certified by the Center for Financial Certifications as a Certified Personal Finance Counselor.
Prior to ACCC, Ms. Ross was employed by Flight Time Corporation, a Boston based company that provides premium air-charter management services and online air-charter booking services to consumers including business and leisure travelers, sports teams and corporations. While at Flight Time, Ms. Ross held the position of Director of Marketing & Development with emphasis on the corporations’ worldwide events and promotions programs.
Charlotte Warrington joined ACCC’s management team in June of 2019 as the Finance Manager. In her capacity as Finance Manager, she is responsible for managing the organization’s financial planning and accounting practices. Ms. Warrington also oversees account transactions and complex banking structures and guides the finance staff to ensure all finance functions are completed in a timely and efficient manner.
Before ACCC, Ms. Warrington worked in accounting management for a variety of industries, including construction, real estate development, collections, and manufacturing. She has extensive experience in compliance, internal audit, systems implementation and integration, and eliminating inefficiencies by streamlining processes and procedures. Ms. Warrington graduated summa cum laude from the University of Texas at Dallas with a BS in Finance.
Human Resource Manager
Rose Sousa joined ACCC in April of 2015 as the Human Resource Manager. As Human Resource Manager, she oversees day-to-day functions of the personnel department including supervising the hiring processing, benefits, evaluations, and mediation between employees and managers as necessary. Ms. Sousa also is responsible for maintaining records and policy in accordance with all state and federal agencies.
Prior to ACCC, Rose worked in the Security Industry. There, she was the Human Resource/Training Manager where her department was responsible for over 600 employees throughout the Northeast.
INFORMATION TECHNOLOGY MANAGER
David Joe joined ACCC in December of 2016 as the Information Technology Manager. As the Information Technology Manager, he manages and oversees information recording, processing, and distribution systems. Mr. Joe also plans, implements, and sets operating policies for operating systems for workstations/servers, LAN, and telecommunications systems. In addition, Mr. Joe leads and assists with projects relating to business information systems, hardware, software, and other specific components.
Prior to ACCC, Mr. Joe worked at the U.S. Army Natick Soldier Research Development and Engineering Center as an IT Specialist. As an IT Specialist, Mr. Joe’s responsibilities included analyzing, designing, developing, modifying and implementing complex systems and specialized application software that supports the Army Soldier System Integration Domain (SSID) mission.