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Careers AT AMERICAN CONSUMER CREDIT COUNSELING

 

ACCC offers employees rewarding and challenging careers in an innovative, continuously evolving market consumer credit counseling, and education. We provide the technology, research, and development through credit counseling programs which serve to improve the quality of living for people who have had difficulty managing their budgets. ACCC is considered to be a leader and pioneer in the consumer credit counseling and financial education arena. Our corporate headquarters reside in Auburndale, Massachusetts. Please consider our career opportunities and come see what ACCC has to offer you.

ACCC is proud to be an equal opportunity employer. 

Open Positions at ACCC 

credit counselor

Department:  Counseling Department
Reports to: Counseling Supervisor/Manager 

Position Summary: 

The Credit Counselor counsels financially distressed clients to develop individually-tailored financial plans utilizing budgeting, sound debt management strategies, and financial education. 

Responsibilities:

  1. Handles incoming phone calls from consumers looking for financial education
  2. Counsels potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues.
  3. As appropriate, counsels prospective clients on and prepares budgets, provides financial education tools and referrals and administers ACCC enrollment process.
  4. Processes consumer credit client applications for ACCC enrollment and appropriate debt consolidation applications, including entering client information and budgets into Affiliate databases.
  5. Follows up with prospective clients.
  6. Enrolls new consumer credit client in appropriate debt consolidation vehicle.
  7. Responsible for verifying client-provided information utilizing databases and other information sources.
  8. Other duties as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1-year experience in customer service; at least six months in a phone-based environment
  3. Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
  4. Supervisory Responsibility, if any: n/a
  5. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

Client Service Representative           

Department: Client Services Department
Reports to: Supervisor/Manager of Client Services

Position Summary: 

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management.  Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals. 

Responsibilities:

  1. Answers incoming ACD calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  2. Resolve client issues via a Daily Issues Report within ACCC guidelines.
  3. Follow ACCC’s policies for “resolving client issues” and “processing follow up dates”.
  4. Contact creditors that have not responded or accepted ACCC’s proposals.
  5. Contact clients that have missing documentation, add accounts or reinstates.
  6. Follow ACCC’s procedures for “Activity Codes”.
  7. Process payments over the phone.
  8. Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  9. Other duties, as assigned 

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1-year experience related to customer service required or equivalent combination of education and experience
  3. Specialized Knowledge, Licenses, Certifications, etc:
  4. Supervisory Responsibility: n/a
  5. Basic knowledge of excel
  6. Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s);  ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to create a contractual obligation or to modify an employee’s employment at will status. 

The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

To apply send resumes to hr@consumercredit.com

Date Posted 8/21/2017 

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Corporate Culture

ACCC has a culture that cares about its employees and proudly maintains people-centered values: integrity, quality, customer service, innovation, and teamwork. Guided by these values, we are committed to developing an atmosphere that respects each employee as an individual.

To that end, we believe that a diverse workforce enables us to:

  • apply our collective talents to achieve shared objectives;
  • deliver the greatest value to our customers; and
  • it allows us to fulfill our mission.

ACCC's employees are a diversified, talented workforce who uses a team approach to their work. Our employees work together and support each other in an enthusiastic and energetic work environment.

BENEFITS

ACCC offers a full range of competitive benefits for all full-time employees, including:

  • Excellent coverage for medical, dental and vision insurance
  • Short Term and Long Term Disability insurance
  • Life insurance and Accidental Death & Dismemberment insurance
  • 401K with a company match
  • Generous vacation time and paid time off
  • Paid holidays
  • Wellness Programs
  • Perks and employee discounts through various programs
  • Casual Fridays
  • And more!

 

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American Consumer Credit Counseling (ACCC) is a non profit consumer credit counseling agency that provides free credit counseling and low-cost debt management services. As an alternative to a credit repair counseling and credit card debt consolidation company, our debt counselors provide debt management credit counseling to help individuals and families find the credit card debt help they need to get out of debt for good. The highly trained and certified counselors at our credit counseling center can provide information about the pros and cons of online debt consolidation and other debt consolidation services, as well as information about how to consolidate debt with bad credit.

Better Business Bureau Mass Housing Approved National Industry Standards for Homeownership Education and Counseling Council on Accreditation NFCC Member