(continued from Billed for Merchandise You Never Received? What Happens When Your Bill Is in Dispute)…
Your Address, City, State, Zip Code
Your Account Number
Name of Credit Card Issuer
Address, City, State, Zip Code
Dear Sir or Madam:
I am writing to dispute a billing error in the amount of $______on my account. The amount is inaccurate because the merchandise I ordered was not delivered. I ordered the merchandise on (date) . The merchant promised to deliver the merchandise to me on (date) , and the merchandise was not delivered. (In addition, when I ordered the merchandise, the merchant did not tell me that it would charge before shipping.)
I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited to my account, and that I receive an accurate statement.
Enclosed are copies of (use this sentence to describe any enclosed information, such as sales slips, payment records, documentation of shipment or delivery dates) supporting my position and experience. Please correct the billing error promptly.
Enclosures: (List what you are enclosing.)
(continue on to Billed for Merchandise You Never Received? Mail or Telephone Order Merchandise Rule)…