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Billed for Merchandise You Never Received? Sample Bill Dispute Letter

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Your Name 
Your Address, City, State, Zip Code 
Your Account Number

Name of Credit Card Issuer
Billing Inquiries 
Address, City, State, Zip Code

Dear Sir or Madam: 
I am writing to dispute a billing error in the amount of $______on my account. The amount is inaccurate because the merchandise I ordered was not delivered. I ordered the merchandise on (date) . The merchant promised to deliver the merchandise to me on (date) , and the merchandise was not delivered. (In addition, when I ordered the merchandise, the merchant did not tell me that it would charge before shipping.)

I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited to my account, and that I receive an accurate statement.

Enclosed are copies of (use this sentence to describe any enclosed information, such as sales slips, payment records, documentation of shipment or delivery dates) supporting my position and experience. Please correct the billing error promptly.


Your name

Enclosures: (List what you are enclosing.)

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