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What To Look For In A Credit Counseling Agency

From time to time, we all need some help with credit card debt. If you are considering credit counseling, be sure to spend some time researching your options.  Let’s break it down to see what to look for in a credit counseling agency.

credit counseling agency

What to Look for in a Credit Counseling Agency

Dealing with credit card debt and financial difficulties creates a stressful situation.  However, choosing the right credit counseling agency  can turn your financial life around.

Key Indicators in a Good Credit Counseling Agency

  • Be sure the agency is charging you reasonable fees (not more than $50/month for a debt management plan). However, this can vary by state. ACCC firmly believes in keeping its set up fees as well as monthly maintenance fees as low as possible.
  • The credit counseling agency should be non-profit.
  • The agency should have been in business for at least seven to ten years.
  • The counselors at the credit counseling agency should be certified by an independent organization.
  • The agency should be accredited by the International Standards Organization (ISO) or by the Council on Accreditation (COA).
  • The agency should be a member of one of the trade associations: either Financial Counseling Association of America (FCAA) or the National Foundation for Credit Counseling (NFCC).
  • Consumers should consider checking with the Better Business Bureau for any consumer complaints made against the agency.
  • The agency you are considering should be licensed and bonded to do business in your state.
  • The agency should be willing to waive the fees if you simply can’t afford them.
  • The agency should spend a reasonable amount of time for your consultation/budgeting session. At least an hour is needed.
  • The agency should provide you with a written budget based on your personal financial situation.

Other Things to Consider When Choosing a Credit Counseling Agency

One of the most important points is to be sure that the agency offers free education to help you learn how to manage your finances. They should also provide you free ongoing education while on the debt management program or even if you decided a DMP is not right for you. The agency should be able to provide you some financial learning resources.

If an agency is not willing to answer your questions or you feel that the answers are not satisfactory, call someone else. You want to choose an agency that is reputable and willing to help you.

Speak with a certified counselor at ACCC for your financial counseling needs. Call 800-769-3571 today. 

ABOUT AUTHOR / Dilini

Dilini is a Marketing Communications & Programs Associate at ACCC. To anyone, managing finances can be a real challenge! Any tips and tricks to help get through this are great! Dilini will share her experiences, tips, and tricks along the way through the Talking Cents blog. Stay tuned!

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