Contact American Consumer Credit Counseling

American Consumer Credit Counseling (ACCC) is a nonprofit agency that provides free credit counseling and debt management programs. If you need help with credit card debt, budgeting, bankruptcy counseling, housing counseling, or client support, use the contact information below to reach the right ACCC team.

For general assistance, call 800-769-3571 or email info@consumercredit.com.

ACCC also provides department-specific contact information for counseling, client services, bankruptcy, housing, and recounseling support.

Frequently Asked Questions

How do I contact American Consumer Credit Counseling?

You can contact American Consumer Credit Counseling by calling 800-769-3571, emailing info@consumercredit.com, or using the department contact information listed on this page.

What are ACCC’s counseling hours?

The Counseling Center hours are Monday through Thursday from 9:00 AM to 10:30 PM ET, Friday from 9:00 AM to 8:00 PM, and Saturday from 10:00 AM to 9:00 PM.

How do I reach a specific ACCC department?

This page lists department extensions, department emails, and department hours for counseling, client services, bankruptcy, housing, and recounseling.

Does ACCC offer accommodations for people with disabilities or language barriers?

Yes. If you have an impairment, disability, language barrier, or otherwise require an alternative means of accessing information about ACCC’s services, please advise your counselor or ACCC staff about arranging alternative accommodations.

Our Office Location

American Consumer Credit Counseling is headquartered in Auburndale, Massachusetts, and provides nationwide credit counseling services by phone and online.

📍 View us on Google Maps

While our corporate office is located in Massachusetts, we provide credit counseling services to clients across the United States.

Toll-Free: 800-769-3571
Local: 617-559-5700
Fax: 617-244-1116
General Email: info@consumercredit.com

How We Can Help

  • Credit counseling and budgeting support
  • Debt management program (DMP) questions and enrollment guidance
  • Bankruptcy counseling and certificate support
  • Housing counseling services, including foreclosure prevention
  • Client services support and recounseling assistance

To get help with any of the services above, contact the appropriate ACCC department below.

Contact the Right ACCC Department

Counseling Center: Ext. 1910
Client Service Department: Ext. 1912
Bankruptcy Department: Ext. 1910
Education Department: Ext. 1980
Housing Department: Ext. 1918
Recounseling Department: Ext. 1923

Mailing Address:
American Consumer Credit Counseling
130 Rumford Ave., Suite 202
Auburndale, MA 02466-1317

Counseling Center Hours:
Monday – Thursday 9:00 AM – 10:30 PM ET
Friday 9:00 AM – 8:00 PM
Saturday 10:00 AM – 9:00 PM
Email: budgetcounseling@consumercredit.com

Bankruptcy Department Hours:
Monday-Friday 9:30 AM – 5:30 PM ET
Email: bkinfo@consumercredit.com

Client Services Department Hours:
Monday – Thursday  8:00 AM – 7:00 PM ET
Friday 8:00 AM – 6:00 PM
Email: clientservices@consumercredit.com

Recounseling Department Hours:
Monday-Thursday 8:00 AM- 5:00 PM ET
Friday 8:00 AM- 4:00 PM
Email: Recounseling@consumercredit.com

Housing Counseling Hours:
Monday – Thursday 9:00 AM – 5:00 PM ET
Friday – 9:00 AM – 4:00 PM
Email: housinggroup@consumercredit.com

If you have an impairment, disability, language barrier, or otherwise require an alternative means of accessing information about ACCC’s services, please advise your counselor or ACCC staff about arranging alternative accommodations.